Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Lovely staff, great food and good leisure facilities.it is a bit in need of some TLC and was hotter than the centre of the sun but overall good value for money.

Bed comfort was good ,we jad no internet access in 1st room upon complaint we were upgrade to another room,food options erre good although service in the restaurant was pretty poor ,heating was ridiculous wae too warm every heater in building was on 24/7 considering it was the end of july (height of summer ) it wasnt pleasant at all

Thank you

Not as the pictures

The hotel buildings and furnishings are very tired. Window catches on bathroom and bedroom windows had fallen off. Bedroom lock only worked intermittently. The bathroom was last updated many years ago and the radiator was rusty and had black growth behind both it and the bath. There was no Wi-Fi to the room. There was no way you could have the side light on and charge your phone at the same time. Central heating was on on July - I was told by hotel staff that if it wasn't on there would be no hot water. Food was good, service not so good.

Have stayed in the hotel on 2 separate occasions, once with husband in March and this weekend with husband and daughter. The room in our first stay was fine, a standard double room. The only issue was the mold in the bathroom was quite off putting. The hotel staff did acknowledge that the hotel was scheduled for redecorating. We ate in the hotel restaurant one night, the food was nice but the service was very slow. The swimming pool was of a good temperature as was the jacuzzi. On our recent stay we stayed in a family room. The room was fine but we have stayed in far nicer, more spacious family rooms. The bed my daughter slept on was an old metal framed, single pop up bed. The bathroom seemed to be mold free but was quite small. The toilet seat was a different shape to the actual toilet which made things quite uncomfortable. We ate in the restaurant one night and again although did was fine, the service is very slow. We ate on the 2nd night in a different local restaurant where the food was lovely and service great. Do to the hotel having a swimming pool we would perhaps stay here again but would eat meals elsewhere.

The place is nice, clean, staff are very nice WiFi signal is weak, the washroom needs to be updated, it was a very hot day, yet the heaters were on in the hallways Otherwise the room and the washroom were very clean and spacious

So good! The spa was fabulous! Clean, nice size pool for a gentle paddle, definitely a delightful stop!

Staff and check in were good. The room was adequate and clean, although it is a bit worn and could do with modernization. The mattress and bedding were good. The nearest electrical outlet was across the room from the bed – you will not be able to sleep with your phone on the bedside table if you want it charged by the morning. We had both dinner and breakfast in the restaurant and both were good. Breakfast was British breakfast buffet with everything of a decent standard. The parking was easy, but the lot was very full. The hotel is in a pretty little village a few minutes drive from Loch Lomond. Note: The path from reception to the room involved multiple halls, doors, small steps down and back up – this would be difficult for a person with disabilities – if you have difficulty getting around, be sure to request a room that is easy to access.

An excellent location in a quiet area.