Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Great location.. great for walking & hiking.. close drive orcwalk to many attractions

Staff are good. Property clean and tidy. Breakfast was OK.

Breakfast was adequate

I understand that this is a really old hotel but it was not clean in the slightest. Thankfully some employees changed the dirty bedding but the rest of the room was terribly dirty as well.

Great location. Good food , staff were helpful and the hotel was lovely. The only downside was the bathrooms need modernising a they are a bit dated with some of the tiles and decor old

The suitcase shelf was extremely dusty, so were parts of the bathroom. The tissue box was empty (except for 2 tissues) and not refilled after the first of two nights. The shower was on a hot setting, too hot to have a shower, nobody was able to adjust this to an acceptable temperature. The TV remote control didn't work. One of the bedside table lamps had threads hanging of it and was not working. It was the worst hotel which claims to have a 4 star rating we have ever stayed in. Hotel staff at reception and breakfast didn't make us feel welcome. The room was quite noisy, too, from 6.20am but also during the night.

Nice old building, friendly helpful staff, good leisure facilities. I know it's not easy but it needs some money spent on it cos it's a bit tired. Had to change rooms cos tv not working. Only one chair in each room for two people? Pay £12.50 extra for a cooked breakfast which is not kept very warm and served on stone cold plates. Expected better.

Enjoyed stay but been here 7 year ago starting feel tired

My husband and I have stayed at Buchanan arms a number of times as a couple, we booked a return stay with our baby and the entire stay was a massive let down . Check in was fine and the girl was lovely and welcoming, our room was clean and spacious and nice and warm. Unfortunately that’s where the positives ended. Our room was right after the lounge area, so we not only heard every single time anyone used the public toilet/hand dryers, but the live singer who was on until after 11pm in the lounge was so loud it made it impossible for us to get our baby to settle for bed. I specifically phoned ahead of our visit to say we were bringing her with us so I thought this would have been taken into consideration when dealing with room allocations and expected a quieter more peaceful area of the hotel. Our awful nights sleep was further interrupted when the fire alarm went off twice at 7am in the morning waking our already grumpy and overtired baby. Not exactly the relaxing stay we had hoped for!! We hadn’t made a reservation for dinner but went down on the off chance that there would be space for us. The attitude from the man in the restaurant was disgusting. He was very dismissive and basically told us to go away when we said that we hadn’t made a reservation. I understand we should have booked a table in advance but his attitude and the way he spoke to us was horrible and extremely uncalled for.

All good, no comments to make