Macdonald Inchyra Hotel & Spa

The best thing about the property was the staff, they are friendly and helpful. Rebecca in the restaurant was excellent and looked after us two nights.

Our room! It badly needs a makeover. We complained, they offered us another room but said they were all the same. The bath panel was damaged, a hole in the carpet, water stains on the dressing table. The bed was very small and we aren’t large people! It’s no value for money, we were over charged for a room that did not justify the price.

Convenient location

Tired, Room in need of refurbishment , furniture, bathroom. No extractor fan . Restaurant expensive, poor value for money. Cooked breakfast also poor.

I booked the Macdonald Inchyra on a Road trip round Scotland and for it’s proximity to the Kelpies and the Falkirk Wheel My requirements were dog friendly and an EV charger. The EV Chargers DONT work so if that’s a requirement don’t stay here! Only one person during the whole stay who was pleasant and helpful was the young man behind the bar.

Staff were terrible, unhelpful, unfriendly, unprofessional. Wait in the dining room to take our order, to serve us, to clear our table, to help me with EV chargers was hopelessly inadequate. The room had lots of issues, cold tap was running hot water, soap dispenser didn’t work, TV was useless and out of the ark.

Staff went over and above to make my mums 70th special could not fault the experience only thing needing improved is choice of food for vegarians

Visited for afternoon tea. Staff stood around chatting to themselves and completely ignored us. Eventually we were shown to a table. The scones were rock hard so had to be swapped for fresh ones. All in all, poor food and poorly trained staff.

Hotel reception staff was a lovely girl x handling phones and counter customers with ease

Pillows too soft Thought restaurant was a bit dark

From entering to leaving the staff were fantastic.

They would have gotten 100% on everything if the bed was a bit bigger.

Staff friendly

Carpet in bed room was threadbare. Hot breakfast was served before we finished our cereal and not enough room on the table for both. Difficult to work out the lighting in the room

The outside and location

Dirty Dusty Old Old appliances Old shower etc