Garden City Hotel, BW Signature Collection

Took 1 hour and a half for my dinner to arrive. No staff helped to find out why. I like the butter chicken but it is way overpriced for the small size. I have regularly stayed here and have had issues the last four times. I will never stay with you again.

Great property. Have stayed several times. Would like to see microwaves in rooms rather than having to go to the laundry.

We stayed over the weekend and had a pleasant stay but not once but twice was I ignored by a blonde female staff member at the reception desk. Twice I stood in front of her and she did not even raise her eyes from the computer let alone speak to me to say ‘ someone will be with you in a minute’….. or something to that affect to acknowledge she knew I was standing a foot away from her. The second time she muttered another staff member’s name and he came running from the back room. He was actually incredibly helpful (Bobby I think the name was) and he was pleasant both when we checked in and out. The woman on the other hand needs to learn some manners and a little about customer service. I totally understand she was probably busy, but a simple acknowledgment would have sufficed. Unfortunately I don’t think we will stay again. Which is disappointing as we were attending a large annual event at the Club next door.

Staff were helpful and friendly. There was a lift to our room. The room was very clean and comfortable.

Room was clean, quiet and comfortable. Service is great. Continental breakfast was excellent!

Truly disappointed, smelly and humid room. The room temperature was really cold, the location is really bad and even the Uber driver told why I chosen this place…

A microwave would be really useful.

Needed a microwave in the room to heat up food as we had our own food but nothing to heat up with, had to throw our food out and go buy takeaway, expensive for just sleeping in a room as well.

Bed was great. Carpet looked old and dirty... TV didn't work... No EV charging facilities.

Value