Extended Stay America Suites - Orange County - Huntington Beach

This was, without question, the worst hotel I have ever stayed in. I was in town on a business trip and stayed here for eight long days. From the moment I arrived, the room had an overwhelming odor that made it extremely unpleasant to be inside. The room itself was old, dingy, and visibly unclean. The condition of the room was alarming. The window showed visible damage (bullet holes), and the window locks were broken and did not secure properly. The shower appeared dirty, and overall cleanliness was clearly not a priority. I was booked in a “suite,” yet the couch was in such poor condition that I wouldn’t sit on it. When I raised concerns with the front desk, I was told these issues had existed for years and that maintenance might be able to look at the locks. I asked to change rooms before unloading my car but was told that wasn’t possible and to check back the next day. Due to my work schedule, I wasn’t able to pursue a room change. I ultimately had to purchase cleaning supplies, air freshener, and a shower mat just to make the room tolerable. The bed frame was unstable and moved noticeably with any motion, repeatedly waking me during the night. The sheets didn’t fit properly and kept coming loose, revealing a heavily stained mattress cover. I had to purchase my own bedding, including a mattress topper, sheets, and blanket. The towels provided were extremely small and worn, so I also bought my own. When my toilet clogged one day, I was told by the front desk that there was a shared plunger available in a trash room for guests to use. Beyond the room itself, I felt unsafe during my stay. There was frequent noise late at night, including shouting, door slamming, and heavy foot traffic. The hallways often felt unattended, and the front desk was frequently unstaffed. I regret not moving hotels sooner, but I didn’t want my company to lose the money already spent. I eventually checked out a night early and stayed elsewhere because I could not endure another night. Despite constant use of air freshener, keeping the fan running, and airing out the room, the odor never improved. I strongly recommend staying anywhere else.

absolutely nothing

the staff was not pleasant ..the so called breakfast was old and no milk for coffee.Had to ask for shampoo which was ridiculous and the furniture looked like it went through a flood.The hall smelled and just the overall stay was not pleasant.Had to go to starbucks to get a cup of coffee.

No pool no juccuzui as advertised on booking a complete waist of money smelled absolutely terrible do not use booking !

The staff was friendly, the room clean and the beds comfortable. Pets were allowed and they provided free wi-fi.

There was no breakfast, just hot coffee and a few packaged carbs. The "kitchen" was completely void of utensils, dishes, pots or pans. There was no coffee maker or coffee or tea offered. When I called the front desk, I was told I could come get some of these things by coming down there and carrying them back up to the room, but they would not bring them up themselves. Same when we needed clean linens. We had to bring down the dirty linens before being issued clean ones, and had to do this ourselves. The bathroom sink had a broken plug and didn't drain properly. We found a baby's sock under the bed.