Sonesta Simply Suites Irvine Spectrum

Location

Roaches

It was clean and quiet.

Our trip to Irvine/Sonesta Simply Suites started well as I booked through hotel.com so everything was paid upfront but quickly declined! Upon checking in we were informed that there would be no maid service as they only clean 1x per week. We were assured that someone would be at the desk 24 hours in case anything was needed. The room was very hot and stuffy upon arrival so we turned on the wall unit for cool air and it had been monkey rigged somehow with an addition that was laid on top of the original cooler and placed into the adjoining bedroom through a hole in the wall that was never sealed! The unit rattled constantly all night so we got very little sleep. The fold out couch bed was basically springs with a mattress cover and sheet over it so my grandsons slept on the floor and in a recliner. We tried to get blankets but no one was down at the desk as promised! Our room was right above where the next door Hospital ambulances parked so every time they would get a call it woke us up and then when they returned they would stand down there and talk forever! When we went to make breakfast the next morning there were only 2 utensils for the 4 of us. When we needed a towel or anything else we had to track down a maid who was cleaning other rooms all 4 days/nights that we stayed there! The day after returning home there was an additional $56 charge to my bank so I called Sonesta to find out what it was for and they said they charge to park in their parking lot! Never again!!!

It was quiet. Staff was friendly.

Didn’t pay any attention to the food.

Very convenient and clean. Having a kitchen made things incredibly helpful for those long days the kitchen included all necessary items which was very helpful.

Whatever air freshener system they were using was completely overpowering in a bad way. Couldn’t wait to get to my room, so I didn’t have to smell it!

Room quality sub par out dated

When we got to our room it was dirty. We noticed outback Steakhouse food bags in the kitchen, pimple patches in the restroom, urine on and under the toilet seat and the shower curtain was taped up with silver tape. So we knew the room wasnt cleaned properly before pur arrival. The entire 7 days we stayed we heard nothing but loud foot steps above our room day amd night. It sounded like dogs or multiple people running around. The staff was helpful when we needed towels.