SpringHill Suites by Marriott Palm Desert

The location

The pool even on a hot week was ice cold - amenities stated heated pool - the jacuzzi was cold had to go inside to ask management to get it hot and working. The room was ok - the couch was filthy asked for linens to cover it and do my grandsons to use as it converted to a bed. The barn door to the bathroom was a bad design too small for the opening literally left a large gap on either side and not good when sharing a room with your grandsons.

Nothing horrible experience.

Everything in the room was damaged, the shower tile had a huge crack and the TV did not work even after the maintenance tried for 1 hr to make it work. The GM Hernandez was rude and did not want to change our room, so we were forced to find a different hotel.

Location rooms and price

No one at desk to check in with a line waiting

The couch was dirty and stained. There was no WiFi so the TV didn’t work. We were planning on staying in because we were going to the Living Desert early. Instead we just left and realized when we came back I the air conditioning did not work. I feel the stay should be refunded or at least a credit but nobody has responded to my complaints. It was a terrible experience.

Room was dirty. Pool and jacuzzi did not work.

The room size was decent, great location & price point was fair.

Probably the worst hotel I’ve stayed at in a long time. They initially placed me directly across from a 24 hour gym, and the noise throughout the night was nonstop, it was nearly impossible to sleep. I understand that room assignments can be limited when a hotel is close to capacity, but when I asked if there was any possibility of switching rooms, the staff were quite dismissive and unhelpful. I only managed to get a new room after making a second request. Unfortunately, the issues didn’t stop there. The room was not very clean, I found someone’s dried contact lens on the floor, and the bed did not appear freshly made. I truly hope no one had slept in it before me, but the condition made it seem that way. To make matters worse, my room was not cleaned even once during my stay. Overall, a very disappointing experience. I would recommend avoiding this hotel if possible.

It was beautiful, clean and in a great spot. Nick provided incredible customer service. He even assisted two ladies going to a concert with taking their pictures.

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