Courtyard by Marriott Santa Rosa

That the pool was warm

Our room had a weird smell

Location was OK.

We had a very disappointing stay at this hotel in Santa Rosa. The staff was rude, unhelpful, and poorly trained, and they failed to provide clear information about breakfast, which we ended up missing - we saw it happening with more people after. The hotel itself feels old, with no charm or character. The towels, including those at the pool, as well as the bed sheets, were of very poor quality. It also felt like the hotel tries to take advantage of guests at every opportunity. Overall, it was a regrettable experience and not worth the stay.

The bed and bedding were comfortable and the room was clean.

Parking required an additional fee of $10 per night, although there were plenty of parking spaces available. Breakfast was not complimentary or self-service; it cost extra, even though my booking stated that breakfast was included.

Tess was an extremely helpful desk clerk.

The room and view were great. I liked how close it was to downtown.

Used the shower for the first time and the drain was clogged and water filled up the shower and almost went on to the floor.

Bed was really comfortable and everything was really clean.🙂

The only thing was we couldn't connect to the internet for watching movies on HBO at night😔 till morning time , other than that things were good.