Courtyard by Marriott Santa Rosa

The front desk staff are so friendly and helpful, especially Tess!!

everything was very nice

This was a great stay.

We visit the area frequently to visit family and usually stay here or the Hyatt across the street. I didn't book the Hyatt this time because of their junk fees for parking and amenities that used to be included with the price. I was surprised to learn that I am now being charged for parking here also. I was not informed at time of booking nor at check-in. This is not SF and it is wrong to be charging people to park in my opinion and I do not stay at such places if I can avoid it. Most places here do not charge a parking fee. One morning, the Friday after Thanksgiving, we found that there was water dripping down from the ceiling into our room. There was a leak in the room above us. It was leaking from near the fire sprinkler nozzle in the bathroom. They quickly got that under control. But the next night we were awakened by an earsplitting siren in the room at 1:30 a.m. It is designed so you must evacuate or go deaf. We all went outside and back in the lobby where no employees were present or telling the guests anything. The fire department showed up and they cleared the alarm and said we could return to our rooms, it was a false alarm. This could have been handled better by staff. I see another review mentioning poor response to emergencies. This is a clean and comfortable place to stay and the service is fine. The location is good for us. I just cannot get over the parking fees. How much did they spend installing automatic gates, and what's the payback period for that? Why nickel and dime your guests with junk fees? How soon before you raise it to $20?

Good 👍

At 1:15am, the constant alarm beeping noise woke us up and we were told to go to the front yard, later the firemen from the fire truck told us it was a false alarm! The whole night was ruined! Very annoying but safety was the main concern! Still annoyed!

Very nice hotel and staff. Located in a nice area. Clean. Room thoughtfully designed with very large desk (white top so you can see your stuff !), pull out luggage rack that holds two suitcases, sliding door between sink area and sleeping area. Could use better lighting, especially around mirror for makeup. They give you a bottle of water at check in and there is a water dispenser in the lobby which is so helpful. Hotel is very close (walking distance) to good restaurants, shops. There is a restaurant on the premises but better options exist just a block or two away. Would stay here again if in the area.

Our stay at the Courtyard was nice. We were on the 2nd floor at the front of the building so a but of noise in the evening. The breakfast and breakfast staff were good. I might suggest adding pancakes and a side of toast to menu. The evening menu was ok. Need some revamping of the dining area. The yellow sling back chairs were hard to move on carpet and some of the banquets were at an odd angle to the table. Overall, the lobby and dining area need warming up- try rail related decor or peanuts characters. Did not see printed tourist info available - yes some of still like printed info.