Extended Stay America Suites - Colorado Springs - West

I didn't do breakfast because I had mine but I was told it was muffin and oath. I believe it's ok

The staff, environment, and the room

The staff were friendly. Unfortunately, the elevator had a notice saying it was going to be shut down. The notice disappeared around the date it was supposed to be shut down, so I'm not sure if the issue was resolved. I took the stairs most of the time I was there. Also, found bed bugs.

Great place to stay when you need it. Staff are very friendly. Rooms are clean enough. Staff are very attentive to your needs and make it their business to get to know you. The only thing, the vending machine is often not working. They really do decorations for Holidays, they go extra mile.

The room was plentiful and the the bed was so comfortable- more importantly the staff was A-1 -the nicest the most caring and willing to make you feel welcomed!! Anytime I needed fresh towels they would deliver them and always greeted you with a smile— made my 3 week trip enjoyable and helped me to feel part of a family since mine was not with me!!

Fantastic staff. Miss Okie is amazing, Miss Danielle is awesome and all the rest of the staff are so wonderful. Love coming down and chatting with everyone in the morning when I go down to get coffee. You all are fantastic 😍......................

The motel was clean, quiet, bed was comfortable, and the motel centrally located. All the staff were knowledgeable, efficient, and supper gracious. Especially, Alicia and Oscar went out of their way to help me. This was my second stay and they have maintained the hotel and their excellent service.

Everything was fine for the situation i was in. Wish i knew about the pet surcharge, but not really a big deal.

The staff is very accommodating and friendly. the rooms are very spacious and clean i am always able to do laundry at all hours of the day. Neighbors are very quiet not much noise. Lots of our neighbors have animals and oh my how do I love animals..

Alicia is a great host she always greets customers when they walk in the door or is they leaving always asking if they need anything and if they do she's right on the spot to get whatever needs they need fulfilled. I would definitely recommend this hotel to those traveling I've been here for a few months.

It was a place to sleep.

Everything. You advertise "Breakfast", but it's only packaged muffins from Costco. Having to request items for kitchen, and people up at all hours of night, people loitering in lobby...all.was very uncomfortable. Some of your staff were extremely unprofessional from appearance of being unkempt...dirty, hair not brushed. Appeared to be under influence.