Sonesta Simply Suites Denver West Federal Center

During my stay, the hotel charged my credit card three times with unauthorized transactions totaling 196 USD. I haven't received a refund yet—I've been waiting for two weeks. I have a very good impression of the hotel, but I will give it a high rating only after I receive my refund. I hope this happens soon. The hotel isn't responding to my emails.

The room was perfect for an extended stay and great value for the price. It had a full kitchen and comfortable bed and was very clean.

The ice maker was very slow. The staff never came by to ask if I needed anything or a room clean and the front desk people were very ambivalent.

The facility was clean, and comfortable. It was like having my own apartment for a week which helped alleviate the stress of traveling.

Nothing

The way they cancel our reservation and still had people staying there. No clear reason for them canceling our reservation.

I like the fact that it's more concealed not out in the open The staff is very accommodating very friendly great people My room was fine there were a couple things though like the toaster didn't work the button doesn't stay down and it seems like the next two were just the same also it's important to maybe to have a can opener in the drawers as well otherwise plenty of dishes because there is a fridge and a stove in your room so you can cook cheaper than going out I guess but back to the subject I was extremely happy oh one more thing the doors are kind of heavy kudos to the staff they run a nice place

I don't like the trash bags they're too little, the doors are too heavy for me anyways, my bathroom fan didn't work, I didn't know how to set the alarm clock didn't make sense maybe instructions would be good same with the phone everything else is fine no complaints great people

Very slow check in. People standing in line until exactly 4:00 check in. Desk doing nothing before that. Wifi is silly to log on. Cartoon matching characters not simple to log on. Lengthy and confusing process. Not sure what they are afraid of on simpler log in. Never have these problems at other hotels. Took 15 minutes for me. Yah, yah I know but I'm 77 years old. Have to go get your own towels daily. We are here for 4 days. No maid clean up. For 2 people only one glass and no coffee cups. Drank coffee from Pyrex measuring cup. Asked to have dishes brought up. Noooo you come get it!! No smoking but there were cigarette butt's at entrance???? Not a pleasant stay. Many inconveniences. Check and make sure you understand all the rules and policies before booking this place.

In a quiet location

When I went for a walk in the evening I noticed a couple ( not staying at the hotel) were doing drugs right by the street. They tried to say something to me but At that point I decided to go back and not go for a walk. I had to clean my room when I first came in. There was sticky stuff on the counter and the floor. Overall it was not a good stay. I was supposed to stay until Monday but I ended up checking out Sunday at 10am. Not only did I check out a full 24 hours early without any money being refunded ( that was fine) my 100 dollar refundable fee for damages was not returned. They kept 83 dollars and I had that room cleaner than when I arrived. I have tried calling and leaving messages and no one will respond to why they took that money. Then during my stay I went to get my Nike Hoodie and it was gone. I had it hanging up in the closet and then after going to run a few errands I came back went to put it on and it was gone. When I asked about it they acted like they had no idea what I was saying. Hopefully whoever took it needed it more than me. I have stayed at many places but this was very disappointing, I have never dealt with anything like this before.