Sonesta Simply Suites Denver West Federal Center

I’m a 60 year old woman and was traveling solo. I did not feel safe. The personnel was kept behind a plexiglass. He was friendly enough and checked me in efficiently. The halls were narrow and dark. I selected this hotel based on customer rating which was very good and then price. I will not be back to this one.

I liked that the staff in the evening was friendly at check-in and what was not great was your staff in the kitchen, not friendly or polite and room bed was stiff, restroom needed floor repairs and 3rd floor need repairs near the elevator floors.

Working away from home can be expensive. The queen bed studio room was very comfortable and afforded me the ability to cook at “home”. The front desk staff were super helpful and friendly.

First room assigned to us was visibly filthy with garbage on the floor and literal waste in the toilet. Second smelled overwhelmingly of cigarette smoke. Third had an overpowering chemical smell. Desk staff was helpful but did not look remotely surprised or bothered that they'd sent guests to two separate filthy rooms.

The property was mostly ok. Seemed dingy and unkempt. Broken down vehicle right by the entrance was filled with trash. Hallways smelled of smoke, in a smoke free building. Smell never went away. Carpets were very stained. Didn't feel or look clean. There was an extra charge for parking that wasn't well advertised.

This hotel needs some TLC. Many things need to be fixed or tightened, such as toilet roll holder, shower soaps holder, & towel racks. This was an accessible room, but the shower curtain was so close to the shower head you were touching it. The floor had a lot of stains in the room & in hallway. It is in a nice quiet area and is pet friendly.

My room was nice. It was equipped with all of the essentials and was clean and updated. The check-in area was cramped and the employees were behind windows and locked doors which made me feel like there was a safety issue in the hotel. The hallways smelled moderately of old cigarette smoke and the walls and doors in the hallways could use a fresh coat of paint. That said, my room was lovely and quiet. I would stay here again.

Close proximity to the mountains and downtown Denver activities.

We had to change rooms 2 different times during our 3 night stay... Upon checking in, the room that was initially issued had a terrible smell, so we requested a room change. The front desk lady was very pleasant and promptly helped us change rooms. While in this room, the toilet became plugged the first night. I requested a plunger and it took at least 2-3 hours to get a plunger and the plunger was like a toy...something you would get for a dollar or 2 from the dollar store...it did not create a vacuum around the toilet hole to effectively plunge. After plunging for 15-20 minutes and putting hot water in the toilet, it flushed enough to flush water but nothing more. The air conditioner in the room also struggled to keep the room a little cooler than outside temperature. The next morning, I went back to the front desk and asked if they had a better plunger, as we were in need of using the restroom! They did offer to have us change rooms again. The front desk lady, again, was very pleasant. The new room had better air conditioning but did struggle to cool the whole room. When the bedroom door was closed, it did not get any cool air as the air conditioner was in the living room. The toilet in the new room did work well. However, this room also had a rather foul smell, kind of musty and stale smelling. I had to ask for a can of air freshener, which mildly helped but had to keep using it intermittently. The cleanliness of the rooms was also sketchy, with multiple carpet stains and food stains on the walls that had not been washed off. Finally, upon checking out and reviewing my credit card bill, I was overcharged by 15 dollars. I had made my reservation through booking.com and was charged 15 dollars more than my statement. Upon calling the hotel, they said the 15 extra dollars was for a 5 dollar per night parking fee that they had been experimenting with.

Great stay