SpringHill Suites by Marriott Waterford / Mystic

Convenient and close to everything

Location

Shower had black stuff on wall. Beds hard. Breakfast not great

Room had 2 queens and a big couch so it fit my family of 4, free breakfast, close to Conn College

Run down interior. Loud fans in hallways all night probably due to damage but not told about, uncomfortable beds, peeling paint in bathroom, lukewarm shower temperature

The staff was friendly and the cookies were warm.

Our room was a disaster, curtains were ripped and hanging down thus not able to close, dark stains on the carpet near the sink, moldy peeling paint in the bathroom etc. The outside is worn down and some windows have a permanent opaqueness. The property looks very tired.

Reception was great, check in and check out was easy. Everything worked. Room was comfortable, liked that there was an extra sitting area/kitchenette/working desk area, and a separate vanity from the shower/toilet. Also, the coffee and hot water offerings in the lobby was a plus! A short walk to the mall and restaurants and close proximity to the highway made it very convenient to travel. The breakfast buffet had many options.

The only thing about our visit that I wanted to comment on re: an improvement, is that the hot food offerings on the breakfast buffet was cold: the pancakes, bacon and potatoes temperature wise were below lukewarm. I could not eat it.

Location

Rooms were not updated, one light shade in room 113 was torn, the furniture in my daughter’s room had scratches on it. The price was too high!

Property was clean and had a nice view. It was quiet

The furniture in the room.. light fixtures, toilet paper holder were not secure despite appearing that way. The TV was not a standard TV where you had a guide and had to push the channel button up and down..

Great location, within a few miles from where we needed to be.