Hilton Garden Inn Chicago / Oak Brook

It was ok

Customer service

Two male workers opened my door with a key minutes after my car drove away. Little did they know that my family member was in the room and startled them. They said, sorry wrong room and ran down the hallway. Absolutely unacceptable!! I would never stay there again. Unsafe.

Ants in room, with no food present.

The room was clean and bed was comfortable and location is good The front / lobby area and their breakfast area are incorporated and doesn’t feel like a Hilton property. The bathroom downstairs is old, smelly and needs remodel. But that is matter of remodel. What really got to me was how poor was the service upon arrival early morning. I was waiting for 4-5 minutes while the lady from buffet counter 20 feet away from the reception desk calling the lady that someone is in the Front and she would not come out. Finally when she came she was talking with her mouth full of food, everything I was asking her and the answer was a NO, I asked for her name and she gave me a wrong name and next day when I asked the Front desk people who were professional and nice they said no such person with this name works here! I will not go back to this property and I highly recommend the ownership to remodel the lobby area and separate the buffet and front desk area and train their staff properly, this is not a cheap motel off of a highway and has Hilton brand attach to it. Please train your staff in Hilton standards.

Staff were friendly and house keeping was clean. The location was closed to alot of variety restaurants and shopping centers.

Duwy, the bartender has excellent customer service. Very friendly personality. She made “THE BEST” old fashion drink. I love that she knows her stuff. She also recommended good food items. The Sweet Chile Sesame wings were good! Coming back tomorrow for more. Thank you!

If you don't have a car, your option for food is limited. Also, the breakfast that was being offered for $17.00 looked like it had been sitting for hours. Additionally, I inquired about late check out for noon, and was told by the Desk Attendant on Tuesday, May 20th that the hotel was full. I checked on line and there was amble availability. That attendant also had an unpleasant attitude. Maybe she had a bad morning, but I did not cause it.

Great except for terrible mildew smell in lobby

The hotel was being renovated but still very nice