Extended Stay America Select Suites - Chicago - Hanover Park

I paid for the room, however when I arrived they told me that all of the rooms are already booked and they cant give me one. I had to look for another hotel to stay in in the middle of the night. That is unacceptable.

It was a bad experience. I was offered a smaller room on same price as the room I booked because the elevator was bad. No effort to get it fixed. I climbed the stairs with my bags. Assumed to have kitchenette but when asked for utensils, was told to pay. This was so strange. No toiletries availabe. I checked out the following day and was asked to get back to expedia for a refund.

Elevator out of service and my room was on the 3rd floor. My knees are arthritis problems

Elevator out of service, not good for rooms on 3rd floor.

Hotel was ok tv remote did not work . The carpet had stains and looked worn

Decent place to spend a night if you need to. The small kitchen area was pretty cool to have.

Nice, clean and quiet place

Room was clean and comfortable but no soap or shampoo available. Kitchen had no utensils - thought an extended stay would have basics. No worries, we were only there for one night. Convenient location, good price.

Very quite and safe I will safe here again.

Best nighs sleep ever.