Extended Stay America Select Suites - Chicago - Hanover Park

Service: Poor. The in-room phone did not work when dialing zero to reach the front desk (no dial tone). To use the phone, there was an extra charge. Requests for basic items like towels required going to the front desk in person. Housekeeping is only done every two weeks, so if you stay for a week, there is no housekeeping service at all.

Good pricing. Issues with late check in. Cant speak to some local had to go xall service. Internet and TV services were spotty.

The entire place smelled like cigarette smoke, halls, elevator, and room.

The young man at the front desk was not helpful at all. Wouldn't answer questions until after I asked multiple times. He didn't bother to tell us the elevator didn't work until after we checked in. We explained we couldn't climb the stairs with our luggage and he told us there wasn't a choice as there were no downstairs rooms avaliable. We said we couldn't stay then and he said he couldn't check us out and we had to go through Expedia. We went out front to make the phone calls and found a Crack pipe in the front entrance. We wouldn't stay there after that and went to find another hotel. So we never came back!

The whole place and everyone here is very nice

The elevator isn't working and hasn't been since we've been here

It was great

Great