MainStay Suites Chicago Schaumburg

Everything

Nothing

Everything. Its clean, the staff are friendly, its close to everything, rooms are big , lovely bathrooms, help always available if needed with anything. I have stayed there multiple times now. And its somewhere I will always go back to. 10/10

There's nothing i didnt like.

Absolutely Love Mainstay Hotel in Schaumburg! They do every little thing right! I normally stay at double tree Suites Hilton. Mainstay offers more! Same high quality professional staff! Better service too! They help with your bags! There's an element of cooking, my Hyatt or Doubletree Suites doesn't offer. Mainstay has beautiful countertops, smartly designed cabinets, a dishwasher!! Huge bathrooms, perfect lighting!! The staff is exceptional. J.J. manages the property like a Downtown Pro! I've worked for a real estate magazine read by building owners and educated property managers for 30 years. He Rocks!! One conversation with Jasmine brought me to Mainstay after I've canceled my prior reservation, I was there the next day! No regrets. I was Very pleasantly surprised. John was Awesome in allowing me to choose my room, very professionally guided me. He provides a family friendly atmosphere. He helps us with our bags! As a woman traveling alone, he made me feel very comfortable and safe there. Jasmine and John Excellent at their jobs! Very patient as he had to rekey my room many times. It kept getting demagnatized.Every request was fulfilled very quickly! Including replacement of a toilet seat that was broken! Wow! Jorge came right away and did a Great Job! Kevin made my stay here very enjoyable. He went above and beyond searching for a pot to replace the one in my unit. Put in a request for my every need right away. Housekeeping is Excellent as well!! They insisted upon changing my bed for me on a different day than requested rooms are very clean!! Air quality is Great too! I'm environmentally sensitive. I have no issues with mold. No bed bugs. No bugs. It doesn't smell like chemicals. As a result, I've joined the Choice Hotel program and signed up with their travel club! I've received 250 points and 8 vacations! Hallelujah! They offer one low price of $279! If the other hotels are like this one?

Not one thing

I love the location and The rooms are nice and big a lot of space and it was clean and the staff were really nice.

Nothing. This place was absolutely disgusting. And nothing was clean.

How dirty everything was. No towels, no wash clothes, the kitchen drain wouldn’t drain. No pots/pans. Dishwasher broken. Every thing was dirty. And the smell was horrid.

An overlooked banana peel in stairwell. A/C was running a little warm on my last day.