Sonesta Simply Suites Chicago Naperville

The Asst. General Manager Rafael was excellent in how he dealt with the staff and guests. He was pleasant to be around and reasonably resolved any c

The staff here are just truly amazing and incredibly kind people. It's a lovely place to stay if you get the opportunity to do so.

Stay was pretty good besides the hole hotel smelling like weed. Other than that it was ok. Room was clean but the bathroom floor by the toilet was dipped. Tiles were loose.

Close to everything. Here to visit Sister and able to walk to her house.

We came for a vacation and we enjoyed a lot staying at this hotel

Yes

Wood stay

Was a bit let down staying at this location. It felt dated and sleepy. The front entrance had a cheap smelling fake fragrance as soon as you walked in. Bathroom in room had multiple hairs in the shower/tub and on the shampoo bottles which made everything feel dirty. Kitchen area had obvious water damage on the floor that had been long ignored. They also did not allow any control over the room temperature. The thermostat was locked and didn’t even show a reading when looking at it. The air simply came on and off every so often. Wouldn’t stay here again based off these items.

Nice

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it. That said, there are a few areas that could be improved: 1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order. 2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient. 3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing. Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.