Sonesta Simply Suites Chicago Naperville

It was really bad front desk was super rude room was dirty carpet was rip up funture was old rip up different colors cabinets was off broke

DEFINITION CANNOT RECOMMEND, upon walking into bathroom small critters on the floor also in the bath tub there was a small roach. The entry way of the hotel is small and un inviting. There was a pair of sock left from the previous people in the bathroom bottom drawer. The cleanliness behind the bed was not good. And look like there was dried of rose petals behind bed on floor. Caution staying here especially if you don’t want to bring any critters home I took pictures .. but did not want to post because they are not pleasant. I also asked front desk if cars were safe in parking lot and if they had surveillance and she said not in the parking lot (hmmm)

Front desk was super rude room was dirty. The carpet was ripped up. The cabinets was off the hinges. The furniture was two different colors. The pullout mattress was old.

I stayed in one of the suites from this property and I was sadly disappointed with the conditions of the room. Upon arrival, I noticed a device that emits a smoke/vapor in the middle of the room. There was a strange smell coming from the room I was staying at and I assumed that device was just standard for their rooms but I lef it alone. I quickly went to a convience store down the road and bought an air freshner for the room because I couldnt bare the weird scent any longer. The hotel itself looks pretty outdated and is due for a renovation

It was a pleasant stay. I fell ill and had to request that my bathroom was cleaned. I wish the hotel was a little more modern, but overall my son and I had no issues while we were there and we would stay again.

Staff were very helpful and pleasant.

We had to move rooms as the bathroom sink was falling off wall then were transfered to another room which bathroom sink was also wobbly. It was also leaking did report to staff but maintainace was off that day so had to wait another day. Also the towel rack fell off wall not screwed into the wall have images and are contacting corporate

Truly, the staff was very kind and accomodating however, the facility was not very clean and shockingly in need of rennovation despite the 8.4 rating on Hotels.com. Quite shocking. This is a solid 2.75 /3.0 star hotel maximum. Which is fine. It shouldnt be a 8.4 on Hotels.com.

Great place if you need access to a kitchen. Room was very clean when arrived. One remote was not there but for only a one night stay I didnt request a replacement. Quiet area and didn’t hear other guests.

Holds deposit for to long