Extended Stay America Suites - Minneapolis - Woodbury

had no hot water for days

Allowing section 8 people to live there destroys the property. Parking lot is overflowing. No place for people traveling. Building needs renovations bad .

Nice and clean

Staff accommodated my request for a room on the first floor.

Bed was ridiculously misshapen and uncomfortable. Temp was difficult to control. When set at 64, it was hot and sweaty. If I opened a window I needed to have staff come in to close it for me. There were no kitchen items available except a toaster. There were often guests smoking directly outside the front door, making it impossible to avoid secondhand smoke.

They did not let me in

The front desk was not helpful

I've stayed at Extended stay various locations 20 out of the last 30 days - this property is an embarrassment to the brand. First of all states free breakfast?? There is never even a dry muffin available - lucky if coffee is ever brewed- then the reason I stay is for the kitchen - I asked for utensils etc to cook a meal I had already purchased- the only items they had to offer were 2 butter knives - nothing else not even a kitchen towel - they ran out of toilet paper - I had to run to the store to have a roll in my room - my ladt dtay the first morning early - staff walked right into my room no knocking no nothing saying they thought it was a vacant room but I had judt been to the fromt desk to extend my stay, then the last 2 hours before checkout were ruined by a false fire alarm - u can wait at the front desk for sometime before being helped or seeing anyone- the second morning we were awakened by a knock on the door needing to do a room inspection?? For what ? I had stayed two nights and was checking out in an hour and a half - do inspections on those rooms staying a week or longer first then do the vacant rooms after checkout - service is terrible never any clean towels available - my stay was uncomfortable and felt as if staff were entering my room when I was gone ,- Again an embarrassment to the brand - will not stay here again and possibly not at an Extended stay property . Waste of my time n money

Very quiet.

I didn't have pots are pans no dishes

I booked my room a week in advance, everything was confirmed. The day of travelling to the hotel they called me and said they had no rooms for me, the man said he would call another hotel and see if they can accommodate me. After an hour he called me back and told me they made a mistake and they still have a room for me. We drove 13hrs to get there, once we arrived the front staff informed me they no longer have a room AGAIN. In my 47 years on this planet I don’t think I have ever encountered such incompetence from a hotel, I will never choose this chain of hotels ever again, very disappointed. They didn’t even try to make it right with a voucher or anything. Terrible customer service.