Extended Stay America Suites - Raleigh - Midtown

Front desk was very accommodating and friendly. Beds and pillows were comfortable. Didn't hear noise or roughty neighbors. Rooms looked clean.

The rooms could use an update. As well as the kitchenette. Painting would do wonders and maybe new shower heads.

Locked out of my room all night key card did not work nobody answering the after hours phone

Locked out of my room all night

Elevators broke

Employees are very nice and they tried to take care of the guest

The area that the hotel was located. Accessible to shopping center and restaurants.

The hotel room had lots of roaches that I had to constantly kill mainly coming from bathroom. The shower was not cleaned well which made me uncomfortable. Also last day of my stay, the elevator was not working! I was on the 3rd floor. I received no courtesy call but the man cleaning the floor in the front entrance did apologize for the inconvenience. The hotel was not worth what I paid.

Nothing

I prepaid but they couldn’t see that so I had to pay again. I paid my 100 incidents deposit they gave me back 66.00 and told me I had to get the 40.00plus tax back from the 3rd party. The worst experience I have ever had with this hotel . I spent my birthday vacation on the phone trying to get my money back and 300.00 less for my bday to tour the city. I HATE THIS HOTEL