Candlewood Suites - East Syracuse - Carrier Circle by IHG

Location and amenities

The cleanliness of the living room furniture. The shower curtain rod fell off the wall.

The lady at check-in was absolutely delightful. Very friendly and welcoming, quick and efficient. Best customer service I’ve experienced in a while. Room was comfortable and great for a stay with a teen that likes their own space.

It was very clean in the bed was super comfortable

I liked everything

Great staff, we got to get into the room a little early, but everything in the room was in rough shape. Looked ok but barely functional. Paid for a king sized bed that was barely a queen!

I had a problem with the toilet to where it needed to be plunged i thought that they would have someone come and plunge it they didn't they just left the plunger by the door and i had to do it myself i strongly feel that it should not have been for me to do when i am a guest of your hotel

I reserved a King bedrooms suite and the room we were in was a queen size bedroom suite. No contental breakfast and the room was $250/night and we didn't get a king bed when we already paid before we got there for a King.

Aesthetic

Rosalita at the front desk was very friendly

No breakfast included

When we arrived at 4 pm the rooms were being cleaned, with dirty linens being placed in the hallway. The piles of dirty linens remained there throughout the night and were still there at noon the next day. When we said something to the front desk clerk he was just as uninterested in what was being said as he was when we checked in.