MainStay Suites Columbus North - Worthington

We didn’t like anything about the property.

Everything. We booked three rooms in our group, 2 of the 3 were cancelled while we were in the air flying from across the country. We were called once and then cancelled. They said they couldn’t reserve with the card we had on file. They said that they were filling up for the Arnold event so they could no longer hold our rooms. Who does this after one call. Once I did connect with someone, the person who I reached was extremely rude. We had no choice and reluctantly booked for one night. The room was extremely dirty. The bathroom had dirt smeared all over the walls. There was dead bugs smashed on the blinds and the floor was horrible. Gym was horrible and our kids had to run outside as we were in town for a boxing event. Now this usually isn’t a problem, but the neighborhood was absolutely horrible! As a matter of fact, the next night there was a shooting outside of the hotel and an 18-year-old was killed. Met the GM that was on her way out, literally in just a week, extremely unprofessional. She indicated that she creates reservations all the time under a fake name to hold them just in case they overbook because they usually do overbook. Not sure why she felt the need to cancel our reservations if this was the case but everything about this place was a no.

The staff is just wonderful amazing, it’s clean I have never stayed at a hotel that is clean the staff is 20 stars

Nothing bad

Worst hotel experience I've ever had. Both rooms I booked were dirty, hotel was overall dirty. Person that checked us in was not friendly at all. Rooms smelled like mold and definitely were not cleaned. Found fake eyelashes all over the floor upon entering. Walked through a cloud of weed smoke from the employees to get through the door. Never again!

Friendly staff, a wide variety of amenities, comfy beds. Convenient location close to the city.

Could have been little cleaner, there was a booger on the wall in the bathroom. Also, the walls are paper thin.

Very clean and smells good as always. Beds are soft and comfortable and there is always parking spots available. Very friendly and professional staff.will be back again!