Extended Stay America Select Philadelphia Malvern Great Vall

When we arrived, I was asked to prove not only my licensem but the license of my mom and sister as well. I was then asked to provide a $100 security deposit - whoch I have never done at ANY hotel EVER. We were given a room with a rusty outter fridge, a missing kitchen drawer, a TV with a wobbly pedastal, and were only allowed to have one more additional towel - not the requested 3 to make a total of 5. Normnally, hotels provide 4 body towels. We moved to a second room that also had an outter rusty fridge and many of the outlets did not work. I chose Extended Stay's quite often and this has been the worst experience I have had.

Worst shower I ever had, extremely low water pressure

I knew what to expect I guess. Stairwells were not clean. Ant Trap next to the microwave. Elevator didn't work. Cannot enter the property northbound. Have to drive up to the next light and turn around.

Not good!

Great

This will be my last time staying at this establishment. The condition of the room and facility was unacceptable. The soap in my room looked ancient, the towels were dirty, and I developed an eye infection after sleeping on the bed. The fridge was dirty on the outside, and the shower head was covered in white buildup and filth—I had to clean it myself before showering. The side doors are always propped open, creating a serious safety concern for guests. Everything in the building feels outdated and neglected. The posted sign claims vehicles must be in good standing to remain in the lot, yet I saw multiple damaged cars, including vans with boarded-up windows. I do not feel this is a safe environment. The overall atmosphere is less like a hotel and more like an evacuation shelter. I’m even going to Planet Fitness to shower during my stay. Thankfully, this is my last night here. I’ve learned my lesson.” Im at a urgent care now for resolution for my eyes infection $160.00! So far cost just to see a doctor

This place is falling apart and even though the email from the hotel says there's a "grab and go" breakfast, there isn't food or coffee. In our first room, the AC sounded like an airplane taking off, so we moved. In both rooms, the lights have to be plugged in to turn on - one is behind the headboard - and not all work. The shower rod was falling off the wall and there weren't plugs in the shower or tub. You have to ask for shampoo or a hair dryer, but the desk is closed until 9:00 AM. One positive is that the beds are very comfortable, but with all the other issues, I wonder how really clean they are - especially since there was snack trash from the previous visitors under the bed.

Front desk service is very friendly and helpful. Mr. Luis did his best to accommodate to all of our needs. Always quick to respond to any need. Big or small.

Staff was friendly, helpful. Our bathroom door in our room did not shut due to the kitchen counter being BUILT in the way. Our shower curtain rod was angled DOWN so the shower curtain does not pull close, resulting in water on the floor. Fire alarm went off twice for 0 reason for an hour. Not a terrible hotel for the price but you get what you pay for.

Wisps