Sonesta Simply Suites Austin South

Rooms were clean and well appointed. The parking lot was well lit. The staff was very friendly and helpful.

A few issues prevented us from enjoying our stay here, from the beginning when we checked in the fridge was not fully cleaned out with a leftover water bottle and beers. We were missing some kitchen dishware such as glasses. Bathroom was not clean and there were hairs in the bathtub. On our 4th night, our room door key reader malfunctioned, we had spent about 20 minutes having this resolved by maintenance and afterwards the reader still was not working which prevented us from getting back into our room when necessary. The gym did not have any towels available any of the days that I visited. A fire alarm had gone off on 4 different occasions during the day. The front desk did not have any toothpaste available for sale or complimentary. The rooms are renovated and okay, they don't smell, I guess that's an upside. The location is pretty bad unless you plan to drive all the time, no restaurants within a reasonably short distance, everything is over a mile away.

Great beds. Clean, comfortable.

Arrived late at night and staff was super friendly on check in, no issues.

I genuinely do not leave bad reviews unless it’s a must but this place is definitely not what is advertised online. I booked via Expedia for 2 nights. I was apprehensive to check in based on the drive up appeal alone, but went ahead and did so to check out the room itself. The elevator felt rickety and once I made it to my floor, there were socks and trash bags in the hallway. I only opened the door to check the room and it smelled and was very humid. I immediately told the front desk person I needed to leave due to the state of their accommodations. She was kind to refund me for the 2nd day but told me to contact Expedia for the 1st. Expedia said the management refused to refund me for the 60 second stay. I wish I took photos. I was highly oversold and beyond under delivered. This left me out of pocket by $114 for literally nothing. I will never return to a Sonesta property again.

My stay was nice. The suite was very clean however the toilet I did have to wipe down. Also the parking is $5.

Kind of smelled

Staff was easy to work with even on the phone

Clean space, comfortably bed

Staffs and service were excellent.