SpringHill Suites by Marriott Houston Brookhollow

My stay was great. The staff was friendly. They allowed me and my fiancé to do early check in a late checkout based on our flights. They even gave me a birthday card. The breakfast was good and the rooms were clean and comfortable

It’s right outside of the highway so that can be a little nosy but not unbearable

The girl that does breakfast is exceptionally good.

Breakfast was very good. The young lady that worked there was awesome. She made sure we had everything we needed and she kept everything clean! I don’t know her name but she was so very kind.

Our tv didn’t work. Took 2 people to fix it. Handle on bathroom door fell off. We had medium sized spider in the bathroom. 2 roaches in the bathroom. One crawled out of the clean towel area. The refrigerator wasn’t cleaned out. A bunch of cheese was left in it.

The girl who takes care of breakfast is EXCEPTIONAL!

Clean, quiet

Very friendly and helpful staff. The elevator is a bit clunky. Room cleaning was "every other day" and they didn't replace my towels, so I had to go ask the front desk. The accommodations were very roomy.

We checked in at 10pm, got to the room and the thermostat was on 80. No problem, turned it down and went to bed. Woke up at 2am and were hot. Temperature in the room had not changed - still at 80 in spite of setting being at 72. Did not feel like asking anyone at that time to try to fix it or move us so just lumped it until the next morning. When we told the front desk about it the clerk said that the new rooms are set up so that if no movement is detected the a/c goes back to the higher temps. We point out the obvious that when sleeping we don't move around much and the clerk, rather indignantly stated that we should have held the three buttons down on the thermostat to stop the auto adjust feature. There was nothing on the thermostat to indicate this (and in fact, there were four buttons on the thermostat so which to push anyway?) and no one at the front desk told us about this at check-in. It is bad enough that the a/c does not work in a room that you pay $190 bucks for but the attitude of the clerk just made it worse. We should have insisted on a reduction in our charge but did feel like arguing about it. In addition to the a/c and attitude, the complimentary breakfast was poor at best. Cold eggs and cold hash browns sounds tasty doesn't it?. It is too bad - otherwise it is a pretty nice place. No way it is worth the $190 though. We would definitely recommend looking and staying somewhere else.