Extended Stay America Select Suites - Roanoke - Airport

Kitchen was bare bones. It worked for an emergency stay

It was close to where we got off the road.

It was dirty, there was a bug in the sink of the one room and the other smelled like smoke. The bathroom door didn’t close in one room.

Staff indifferent. One thin bar of soap and one towel supplied for three people. When a new towel was requested at the desk I was told it was policy to return the used towel before a new one could be issued. Very limited desk hours which was problematic when the power went down. Had to pay in full before moving in. Room smelled. No waste basket. Worst place ever.

Nothing

It was dirty…inside and out!

Entire property is tired. Room smelled of pot, stair bannister was loose. Whole property needs overhaul

check in was easy and the bed was very comfortable. I liked the little kitchen too.

the building and room seemed a bit dated and run down. It was perfectly fine and comfortable, but I have also stayed at the Comfort Inn nearby for only a tiny bit more $$ and found it far more comfortable. I also was a bit worried my car would be broken into when I had to leave it, although it was fine.

Good place

The remote wasn’t working and I reported it after my check-in. The guy working was quick to come up and replace it. There were a couple of issues with a kitchen drawer and some green paint over some areas in the bathroom that I reported. It seemed they were aware. The latter issues weren’t a problem for me, I just didn’t want to be charged. Also, I appreciated the promptness of attention from the agent working when I reported the issue with the remote. Additionally, I called to extend my stay one more day due to a family issue that brought me in to town and it was easy to do that issue via phone (I presume to their call center; I’ll go down to the front desk in the morning to ensure there is no issue).

Maybe later

The staff were hard to locate. The lighting fixtures were broken and missing bulbs.