Extended Stay America Select Suites - Atlanta - Buckhead

Very friendly staff and very cooperative on addressing any issues I may of had

Good location, near public transit, grocery. Room was small but clean. TV & wi-fi were functional. Staff was helpful with small asks.

Staff office is not open 24/7. Security deposit takes too long to be refunded.

I loved the view, the room, quietness

Everything was perfect

Nothing.

Extended Stay feels that corporate policy is more important then leaving someone's 19 yo daughter stranded due to a descripency between Extended Stay and Bookings.com. Extended Stay's front desk stated that their policy is that only over 21 can check in despite the Bookings reservation system stating over 18 was ok. There front desk stated that hotels could override the policy but their manager stated that they would not for any reason. Leaving my daughter stranded 1000 miles from home. Extended Stay did not care. She was thankfully able to find another hotel near by that was glad to let her check in. Better hotel at a slightly low price per night.

Abu was professional and kind. I was very tired so they cleaned a room for me and allowed me to check in one hour early. Devan, a nice young man made me feel welcomed. He always smiled and we spoke several times. I plan on staying here in the future.

N/A

Terrible front service .too many errors in providing a room 3 hors before got a proper room

Respect for f he customer Front desk was void of a agent most of the time Front agent did not answer the phone

It had a bed

Online site said it had a "Good breakfast." They don't serve breakfast at all. Got locked out of the building when I went to my car at 5 a.m. Had to walk around to the back entrance to get back in. Had to prop the front door open to get my things loaded into my car. Staff only works regular day shift. Overall sketchy vibe.

Cleanliness doesn't look important to them. There's an old odor throughout the hotel.

Unsafe area and loud visitors or hotel residents!