Graduate by Hilton Iowa City

Very clean and unique. Friendly staff. Close to everything on campus.

There was nothing I didn’t like.

We were greeted by a large private security guard who stared us down and blocked our entrance to the front desk to check in! Not the experience we were expecting. It felt very uncomfortable and unsafe. I felt like if I would have said anything the guard would have stopped me and made me leave. Apparently, this is the new protocol for Hilton hotels in Iowa City.. You have to get by a large serious guard just to check in. The front desk clerk didn't make it any better. When I approached the check in desk he questioned what I wanted and put me thru the third degree to make sure I was guest. Evidently, this hotel has trouble with people posing as guests or destroying bathrooms. He proceeded to grill me over my parking ticket and then printed out a ticket he said I could use for validation of parking. This ticket did not work and I paid the city $40 to park in a hotel parking garage. We spent close to $400 which included a $250 dinner of basic hamburgers, french fries, potato chips as an appetizer. Our server told us we could receive a discount for staying at the hotel but of course this was bad information or lack of training because we received no discount. It is really too bad because the location is great and the hotel is decorated in a unique vibe. I talked to 3 hotel customer service reps the next day including Kennedy only to get the company line and why they couldn't and wouldn't be able to offer any discount or credit just an apology and the promise of talking to staff and to work on a consistent message. If your idea of a great hotel stay is being greeted and vetted by private security who are looking for trouble I can highly recommend this place. If your idea of not getting any satisfaction or a resolution from hotel managers on a complaint then I can highly recommend this place. If your idea of potato chips and dip as an appetizer on a $250 dinner I can highly recommend this hotel. We were not offered complimentary water. I am a Hilton Honors member and no mention of this was made at check in and no thank you for being a member.

Perfect location. Clean rooms. Friendly staff

No free breakfast.

Clean and polite staff

EXCELLENT ATTENTION BY THE STAFF AND THE LOCATION

THE SMELL OF CIGARETTE SMOKE IN THE ROOM.

Location, decor

My bathroom was not clean upon arrival.