Graduate by Hilton Iowa City

I just left staying at the Graduate by Hilton in Iowa City and had an absolutely terrible experience. What should have been a simple overnight stay turned into one of the worst hotel experiences I’ve had. From late evening until around 4:00 AM, people were running up and down the hallways yelling, laughing, and slamming doors. The group in the room right next to us was especially loud—shouting and laughing all night as if they were at a party. The noise was constant and made it nearly impossible to sleep. I called the front desk and security multiple times to report the noise. Each time I was told someone would handle it, but nothing was ever done. The noise continued for hours with zero intervention from hotel staff. What made the situation even more frustrating was that I specifically explained to the staff that I had two young girls under the age of two with me who were trying to sleep. Despite clearly explaining the situation and how disruptive it was for our family, the staff still failed to take any meaningful action to address the issue. The lack of customer service was shocking. In the morning, I explained everything again to the front desk, hoping they would make it right or offer some form of refund or accommodation for the awful night we had. Instead, the concern was brushed off and no refund or meaningful resolution was offered. Between the completely uncontrolled noise, the lack of responsiveness from security, and the dismissive customer service, the entire experience was incredibly disappointing. This hotel clearly does not prioritize guest comfort or basic hospitality. I will never stay here again and would strongly caution others—especially families with young children—against booking at the Graduate by Hilton in Iowa City. I’ve stayed at Motel 6’s with better customer service and quieter guests. Not what I would expect from a “4-star” hotel.

Cold showers

Cold showers

La ubicación

No hacen limpieza de habitaciones si no lo demandas. Solicité que hicieran limpieza y solamente cambiaron las toallas y vaciaron papeleras, pero sin limpiar y por supuesto, sin hacer la cama

We really enjoyed our stay at the Graduate! The decor was funky and fun, the staff was incredibly friendly and helpful and the location was perfect. This will be our hotel of choice for future stays in the Iowa City area. With a terrible cold snap in the area, there was initially an issue with our radiator, but it was fixed quickly and efficiently, by a technician who was very pleasant even though I am sure he was very, very busy. I wish it was warmer out so we could have taken better advantage of the location on the pedestrian mall.

They didnt offer a breakfast, location was good.

I had 4 charges that seem very excessive. They have a parking ramp and we validate our parking with them, bu I ended up with 4 charges of $50, $21.20, another $21.20 and a $7.60 charge which is very excessive!