SpringHill Suites by Marriott Las Cruces

Staff was very nice, unfortunately we were put into the hearing impaired and handicap room which definitely would be a hazard for handicap individuals. Bathroom floor was sloped away from the shower and roll in shower floor floods the entire bathroom floor making a huge pool in the bathroom, later to find that the floor above the room had leaking pipes, which then dripped down thru the ceiling into the bathroom as well. Staff moved us into a new room, next door, which was exactly the same type of room. Ceiling was not leaking there, but the shower was the same and drained to a low spot into the middle of the bathroom area.

Hotel itself was nice and staff allowed us to park are bikes in front to keep them safe. Surrounding area was okay, but a homeless person kept circling the property, but bikes were not messed with.

We will never stay here again. Toothpick very intentionally stuck into the carpet which I stepped on and went through my foot. Damages, stains on carpet, rust, hard water crust all over faucets and rooms not kept up.. Sinks not draining, low water pressure for showers, awful smell coming from shower drain, fridge not keeping cold enough for milk for baby. No phones in room to call for housekeeping or front desk.

Courteous Staff. Great location for travelers. Clean rooms.

This property is above and beyond. Especially Virginia. She was the most accommodating staff member and helped us in every way after a long day on the road. We will stay here anytime we pass through and are eternally grateful for the amazing service provided at this property.

Excellent hotel, staff and location. Met all my hotel needs.

One of the best hotels I have stayed in ever. Especially love the pool, the Continental breakfast and the cleanliness.

The quiet.

I didnt like the fact that the air conditioner did not work. When we first walked into our rooms the ACs were off. We turned the on and left for dinner. When we came back the room was not any cooler. I am a member of the brand and I am highly unhappy. I shouldn't have to repack and move rooms because maintenance doesn't fix its. The room shouldn't have even been rented if the AC was not working properly.