Country Inn & Suites by Radisson, Benton Harbor-St. Joseph, MI

Did not like the staff every time you have a problem or need some they outside taking smoke breaks phone was broke in the room had to go downstairs had to switch rooms no couch water was cold threw my new body wash away never will go there again rooms are not up to standard I had to cancel my reservation go to another hotel just because water did not work

Very nice place and affordable rate

Mu animals was able to stay.

The hotel itself was clean, our beds, and the bathroom were clean. The carpet was absolutely disgusting. I did not feel comfortable walking on it without my sandals. It was the worst carpet I have ever seen in a hotel which was disappointing for a Country Inn and Suites.

Breakfast offerings aren’t great. Room was quiet and comfortable.

Plaster falling off walls, bathroom ceiling significant water damage, no hot water, filthy old rug in room, fire alarm did not go off in room only in hallway, no blanket on bed, no heat, 1 chair, bathroom no air filter…stay away!

I feel like I was scammed. I booked a room for yesterday night but said they didn’t have any rooms and would not give my money back.

The staff at this location is TOP notch! Domanique was working the front desk and having a hell of a time dealing with an unruly patron. She had to call the police twice on a very unruly woman staying with her family! Domanique was level-headed, polite, listened well and gave as many chances as she could to the unruly woman. We were very impressed with her professional demeanor. Also, Victoria was called back in to help clean rooms and she did so without hesitation. She worked a double shift that day and did so with a smile. Both women were friendly and helpful and got us our room as soon as they could. We really appreciated them as we really needed to get some sleep before a big travel day. They really should be considered for raises and/or promotions. They are absolutely fabulous and are huge assets to your company. Also, the room was lovely, clean and smelled great when we got inside. I cannot commend your staff enough, those 2 women, Domanique and Victoria. They will definitely stick with us for a while. They are wonderful. :)

The worst hotel I've ever stayed in, the carpet in the room had blood, the room had a horrible smell, the beds were super uncomfortable, the pool was too dirty I think it had fungi. I DON'T RECOMMEND IT!!

Look missing on door. Floor in room very unlevel. Plaster breaking off from ceiling in bathroom. Ceiling near bed began to leak during second night. Signs of previous water damage. Got switched to another room but condition of not much better. Bathroom door barely closed and when it did very difficult to open. At least the ceiling didnt leak in tbis room.