Country Inn & Suites by Radisson, Benton Harbor-St. Joseph, MI

Breakfast was bad, several areas on carpet stained, linens and towels stained, hairs everywhere, shower dripped and made awful noises, ceilings had two huge stained/patched area, doors patched

Room poor condition wallpaper coming down. Had to go to front desk 6 tjmes in 2 days keys didn't work. Eggs we're cold coffee was weak looked like tea. My card was rejected 3 times because they were doing it as a visa instead of mastercard. I asked for a do not disturb sign they said if they had any i would have one. Went to the room walked in just a bed no furniture. Switched rooms.they called next morning and asked who we were they still had us in the old room. I would never stay here again

It was a little outdated. Carpet was musty smelling. The rest of the room was clean.

In all fairness we were a late check in, and found no one at the front desk - which was fine as they gave the number to call for assistance. The person that came to the front desk looked like a guested that was relaxing by the pool or lounge area, and almost was annoyed by us calling to get our keys to the room. Room was clean, bedding was fresh. Bathroom was clean, we only got 2 sets of towels for the family (we made it work). No garbage can in the bathroom, and there were holes in the wall where the hairdryer used to be. Lots of caulk in the corners, just painted over in a sloppy way along with the outlets. This is maintenance not cleaning staff as room was tidy. Breakfast was to be served between 7-10. We went down at 9 and already the pans with eggs and sausages were empty and we needed to ask the lady if there would be more coming. Glad I did as after us three families with small kids came down to grab some breakfast and they were explaining to kids they will have to go with toast for breakfast. Juice jar was empty too and she filled it 1/3rd just for it to be empty after 5 guests. Someone asked and she said there is no more juice. Which there was, she did not empty the jug she used to fill the guest jar. All small things, that does not make you feel welcome. Our key did not work with the pool area and there was a sign to ask staff for help. We did not feel comfortable asking after our experience for help anymore so we missed out on the pool too.

Liked nothing,!!!!!+ NRed to Redecorate

Stained carpets, wallpaper coming down from walls Sheets were clean, bathroom was clean Overall just needs an update

Pretty clean but rooms need an update and the bathroom ceiling paint is peeling off.

Outside of building appearance-good. Lobby-fine. Room-dirty and gross. Stained carpet and couch. Couch was so gross we couldn’t use it. Creaky floor. Bathroom door had punch marks and door was too big for frame so it wouldn’t close. So much water damage to walls and ceiling. People above us walking around sounded like they were in our room it was so loud. Dead bugs in corner. We won’t be back.

Los techos parecia se iban a caer. Y el piso se sentia inseguro. No había toallas y el edificio se movia. Parecia que se caeria. Decidimos irnos el mismo dia y al salir habia gente teniendo relaciones en el elevador. Y mucha gente afuera fumando. Y en lo vehículos. Muy raro e inseguro lo sentí

The breakfast was ok, the check-in rep was great but Christa the checkout rep had a bad attitude. The shower was cold not hot at all. My son got a tic on him inside the room during the stay. There were only 2 sets of towels for a four person stay. This was not a suite that I paid for just a 2 twin room so I got screwed on that as well. When I asked for more towels they said they were out then came with just 1 set later. Will not stay here again