Holiday Inn Toronto Airport East by IHG

Not much, since they send me to another hotel

When I arrived, they first took my info like a normal check in. Then they proceeded to tell me I can’t stay at the hotel for some unclear reason and they will send me elsewhere. I said I was going to have dinner at the adjoined restaurant with friends and the staff member who was helping me said I could stay for that and then they would arrange taxi for me. Another staff member comes up and hears that, and says ‘Well, can’t the friends drive you?’ in quite a rude way. I tell him no they can not, and then ask where they will send me. He just says ‘South’ in a cold tone and walks away. They also wanted to keep my passport and didn’t transfer my breakfast booking to the new hotel and now I had to pay for breakfast again since they wouldn’t pick up the phone to confirm that to the new hotel. Staff could really try to be a bit more kind and helpful.

Close to the airport and comfortable. Staff were lovely and the restaurant Perkins and the pool were great!

Property was dated and needed some work inside and out. Room was good though.

La comodidad de la habitación

Que en la publicidad indicaron “Estacionamiento privado” dando a entender que estaba incluido en el pago de la habitación pero al llegar nos indicaron que debíamos pagar $25 por noche.

NOTHING

It was too many people just lurking around my room every time I left out of my hotel room someone was standing by door if I sneezed someone could hear me in the hallway it wasn’t a pleasant experience not going back there….. police were at the hotel every day homeless people stayed in the parking lot and trash was in the parking lot bad.

good service

J’ai aimé les chambres et surtout l’accueil.

clean and comfortable, parking was great

n/a