Holiday Inn Newport by IHG

The staff were very helpful and approachable.

The mugs and bathroom were not that clean

Cleanliness & location

Lights were not working and staff couldn’t accommodate another room!

Excellent breakfast, comfy bed, quiet, plenty of parking, easy to find

No usb charging ports

Nothing at all

How they tried to sneakily sell my room when they thought I was not coming then when I come they had sold it and send nothing left for me then I kicked off and had to share a bed with a coworker.

None

Hi. I was allocated room 107. The bathroom had strong rotten rat smell and the corridor had same smell. I complained to reception, but nothing happened. Next day morning I complained again and the reception said they will send maintenance to fix it. In the evening when we came back it was same strong rotten rat smell. I talked to the duty manager. He came to my flat and said this is the same sewer smell they are getting in corridor also. He agreed that this is very strong sewer smell. He loved us to room 223. We shifted all luggage. It was top floor, flat roof room as AC was broken down. Manager gave a tall heater cum fan but the flow didn’t even reach the bed. It was very hot and none of us could sleep. In the morning I raised to the general manager Sue and she said they will fix the AC and said she will refund 1st night’s rent. In the evening they said the can’t fix the ac immediately and I can use previous room 107. We again moved back to 107 from 223, bathroom didn’t have smell. But in the morning we again got strong rotten rat smell from bathroom. 2 nights we had to stay in a room which was exposed to sewer.

Excellent grounds, spacious comfortable rooms and a comfy bed. Great staff - special mentions to the reception staff and the bar staff, they were excellent.

onsite car charging

Pool closed on short notice, nothing offered in terms of discount on room rate to compensate for reduced facilities

We didnt stay here !

Emma from receprion top knots