Best Western Plus Madison-Huntsville Hotel

I rarely leave a review for a hotel unless it is excellent or terrible. Unfortunately, I don’t have anything good to say about this hotel. The reviews and pictures are so misleading. The room had an overwhelming smell of (cat?) urine and mold. It was visibly dirty. There was pet hair everywhere (which my mom is very allergic to animals) and spider webs. Within the first 10 minutes of being in the room, we saw TWO spiders. The room next door had a dog that was barking loudly nonstop, which I realize isn’t the hotels fault, but was definitely the icing on the cake. Our eyes were burning and watering from the smell, so we decided to find a different hotel to stay in for the night. The front desk staff was apologetic and offered us a different room, which we appreciate, but we still didn’t want to stay here. We couldn’t get a refund which was fine, we just wanted to get out of there!

The staff overall was excellent. From checking in to the overnight was just accommodating to our entire group. We too full advantage of sitting out in the lobby enjoying family and we wasnt the quietest but was respectfull. The staff actually welcomed the entertainment. I stay in alot of places and when i vist this area, i most likely will return.

The toilet leaked and the faucet did not turn on properly

Floors were dirty and broken Door would not close properly you had to push it hard

Lisa made sure my family was taking care of. I will always visit this hotel when in town- she made my family and I feel at home. Give the girl praise- we need employees like this.. Huey

cleanliness and convenience

Didn't like tub jacuzzi Didn't work

Jacuzzi tub not working. Yv was s pain

Complimentary Breakfast and the Banana Leaves restaurant

Half of the plugs didn’t work, Didn’t need house keeping while was there but I needed clean towels and face cloths. Went to the front desk and they said they didn’t have any..People outside smoking weed in the smoking area..The bathroom is very small, you can barely close the door while using the toilet..Probably won’t be staying there again..