Extended Stay America Suites - Phoenix - Midtown

Check in very fast and easy. Close parking lot All staff we encountered were friendly

Had to request a mattress, and bedding for the pull out sofa,also make the bed myself, had two microwaves in my room both did not work,police were called twice sirens on, the pool was dirty with floating trash a mad ridding his bike in the parking lot (think he was homeless) blasting his music

The location is good that's about it!

It always smell like weed in the lobby. Basically only entrance open the lobby door, they have other doors all around but have signs that are emergency exits only and alarm will go off if open. I was right next to one, that door kept on going off ,so annoying!They need to do something about that. Poor breakfast there's really nothing put out.

Definately liked the location. Staff is very friendly and accommodating. A couple of items to improve on, the handicap parking is taken advantage of with temporary parking to unload or guests parking in the spot(s) without appropriate decals or plates. The continental breakfast in the morning is a stampede and an area in which the tenants and guests basically raid the muffins and breakfast bars, also, might want to consider two containers of coffee as the one container seems to always be dry. Overall, good experience.

See above.

Staff is amazing. Easy access to rooms. Rooms are clean, fridge and stove make it feel like home.

N/A

Staff was a wonderful accommodating

everything was perfect

What I was most interested in, a nice bed to sleep in and breakfast! But that didn’t happen

It was advertised that there was breakfast, and 1 bed and a pull out. After we paid and check in, we were told it was a coffee bar!!! Before selecting to stay there, it only said breakfast!!! I was livid!!! Secondly the pullout mattress looked like someone pulled it out the garbage and you can see how the mattress use to be nice and thick, it was sooo paper thin, if you put 3 fingers together, your fingers were thicker than that mattress! It had stains on it, it was unseeable!! So on top of knowing I wasn’t walking up to a nice breakfast, and had to sleep on the floor, back in pain all night and we spent over 100.00 I would Never do it again and I want my money back, for the false advertisement and the uncomfortable inconvenience !!

When I was checking in there were 4 people ahead of me and a woman working desk by herself that clearly was new at the job and very unsure. It took 29 minutes for me to get my turn and when I get up there at 4pm which is an hour after check in she tells me my room isn’t ready. I got upset and asked to speak to manager that she said wasn’t avail but who was clearly in the back but couldn’t be bothered to come out and help the lady when it was clear she was not ready for solo front desk duty. They got me a room and when I went to it the ac wasn’t working. I come v can down abd I am pissed off so I raise my voice and the manager comes out and tells me she is going to check me out and when I tell her I have been here for 40 minutes she goes back to check the cameras and then comes back and gives me and upgrade .bot a good impression of new management has

The staff was great....

Flooded water at 1 am and changed rooms. Long walk to new room with 87 or old mother..