Outbound Sedona

the door to our room did not properly lock, we had to get a staff member to go and fix it, which impeded on our planned activities for the day. our in room fireplace did not work. the lighting in the room was very dim at best. the in room coffee machine was terrible. when we filled up the jacuzzi tub, the other shower tub filled up aswell. we found cockroaches in the room which made us nervous about them getting into our luggage. and lastly our bed was extremely uncomfortable. i have a very sore lower back and sleep deprivation due to poor sleep during our stay. Was not exactly the getaway i was hoping for since my husband and i never get to do this, we have 3 small children back home and was very much looking forward to a relaxing and recharging vacation. I can’t say i would recommend Poco Diablo to anyone

The rooms are very outdated. They spent more money on upgrading the lobby and dining area than they did the rooms. For the price they charge per night, you could’ve gotten a super super nice hotel somewhere else. Their rooms are more like a 2 or 3 start hotel. The burger I tried was dry, French fries were very good.

The gentleman from the reception was extremely great, friendly and welcoming.

This is an older property. The bathrooms were vary dated and could be much better. The pool and hot tub were very cloudy and dirty.

This is our 1st time here, got a great deal on the room to pre-pay a little over $200 in January via Expedia, but had I waited to pay closer there would be no way I could ever afford the room being over $400 a night in May. With that said, it is a beautiful property and great services and clean nice sized rooms. We apparently made it just in time because they are going to be closed from the end of May until March 2026 for a remodel of the entire property, so if anybody in Property Mgnt reads this my suggestion would be to change your room lounging Furniture to Leather/Pleather so they are easy to wipe and won' stain; by eliminating anything fabric that you can in the rooms like the base of the beds and the lounging chairs itll make the rooms feel more "clean" to a guest by not seeing stains and less places for bugs to hide, etc. But overall I really moved our room and experience here!! :)

Beautiful

Great stay!

BFF

Had I know there would be an additionsl 56.30 in taxes EVERY NIGHT we were there. I never would have booked this resort. Meals are pricey. And morning breakfast was slow. Which wasn'texpected since they werent what I would call busy. We came to hike not wait 30 mun. For a basic breakfast. Cant call for questions, help or anything cause no matter what number you try none of them work. Only positive is staff is friendly