Outbound Sedona

The facilities were clean. The property was great having open space to take a walk. The staff were all friendly and helpful. The complimentary coffee was a very nice surprise. The rooms are a little dated but they were clean and spacious. Housekeeping arrived everyday of our visit.

Quiet. Quality recreational options, wonderful massage therapist, beautiful pool. Very clran However, room phone did not work. Restaurant was closed from 1-5pm. No gift shop...

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This is my second time staying at Poco Diablo. We decided to return because the location is good, and we didn’t plan to spend much time at the hotel anyway. However, while Poco Diablo purports to be a resort, its rooms and overall atmosphere don’t give resort, despite charging resort prices. Important note: when I booked, the Expedia listing failed to disclose the nightly resort fee to be collected at the hotel and it wasn’t indicated on my receipt. The customer service at Poco Diablo also left something to be desired. After checking out very early in the morning, I called the front desk simply to request my receipt be emailed to me to see what charges were assessed by the resort (on top of what I’d paid Expedia). I was hung up on by the front desk 3 times before being redirected to an offsite customer service rep who kept me on the phone for 20 minutes and didn’t resolve the issue. I finally got in touch with the manager who still didn’t send the receipt. Hopefully the upcoming renovations will be the overhaul this place needs but if you’re visiting Sedona any time soon, I’d look elsewhere.

The property is old, and looks old, the place is very nice but needs a lift up, right away you are in the 1980´s.

The location is great; just off the highway but was peaceful and calm

The cost -and poor service and value in the restaurant

Good size room, but nothing special. Clean and easy. But a

Place needs upgrades very tired

I like that the staff were very friendly and accommodating and helpful. I love the outdoor garden where you can hear the water trickling and the sounds of nature particularly frogs. I liked the jacuzzi inside my bedroom and the big open windows leading to the garden, I love waking up and being able to go straight to the garden and having my own privacy.

I think that the security should be higher around where people are staying on the ground floor that leads to the garden as anybody can walk up to where you are staying, as that did happen to me. After I booked the hotel on arrival I realised the meaning of the hotel name means ‘little devil’ which put me off the feeling of the stay there. The whole hotel feels like horror movie vibes throughout. Also I originally booked a room which on the website displayed a beautiful garden view but when I arrived I had a horrible room that appeared like a motel room which I was not at all happy with so I upgraded to the garden view room I wanted but from the pictures that was originally the room I had booked.

The pictures are deceiving. The lobby was beautiful, and the surrounding grounds were nice. However, the cleanliness of the room was horrible. On the day of arrival, there was a dirty wine glass, sitting outside of our room. The room itself appeared OK but my son found some hair in the bed and there was a crusty old contact lens on the floor, so it doesn’t seem like they vacuum their rooms. After our first night we we left the sign outside so that we can get fresh towels and have our beds done however, to our surprise, they only provided us with fresh towels and the beds were left unmade. And even after we received the fresh towels that old dirty wine glass remained outside our room, that old glass stayed there until we checked out. Also, there was no safe in the room, which I thought was so weird. I would never stay here again.