Holiday Inn Santa Ana-Orange Co Arpt by IHG

The check-in took little longer than I had anticipated, but both the owner/manager and employee at the front desk were courteous and kind. The room was spacious, and the bed was comfortable. The bathroom was clean, and the A/C was working fine. However, the view out the window wasn't the best. Overall, the noise was minimal, occasionally from the hallway, because the room was located far away from the pool. I had the "Do not disturb" sign on the door, and thus, the cleaning lady/gent came back later to clean the room. The breakfast was nothing fancy and pretty limited. Bottom Line: I would stay here, again for a short trip.

Our stay was okay. We were not infomed way ahead of time that the hotel will shut down the water for a hour. I got a text about 30 minutes before the water shutdown via text. The coffee maker in our room was not working properly.

Loved our stay! Nearby shopping! Convenient! Beds were comfortable! Easy freeway access! Would definitely stay again!

The room has a weird stain on the carpet, it kind of looked like blood. The hallway carpets we also not very clean. But the rest of the room was fine.

Value

Staff unwilling to help Ignored and forgotten every interaction

The property is easily accessed. The main lobby elevator was out of service. Although the hotel appeared to be clean, it had an odor of Indian food, which is difficult to cover up.

Service excelente

The general manager was extremely helpful and cordial. It was a last minute booking and unexpected stay. I was so thankful for such a pleasant experience.

Really liked the stay. Didn’t love that breakfast was an extra charg

It's a mixed bag. Employee at checkin neglected to tell us the nearest entrance to our room. Thought we had to go through main entrance and navigate multiple hallways. Turned out to be an entrance near our room we could have parked by, saving us several minutes. Thankfully other staff were more helpful throughout our stay. The quality of the room was not 3 stars - it was 2 - 2 1/2. Cheap furnishings, cheap thin towels, stain on chair, old AC that was super loud. Positives were the beds were fairly comfortable, the water pressure was great, and it's close to multiple freeways.