Hilton Garden Inn Kauai Wailua Bay, HI

Amy (MGR) was great, and able to move us to a preferred room of our choice. She was courteous and professional, and made us feel welcome.

The hot tub was broken the entire time, which my wife was very discouraged. Also the fire pit was only lit one night as we stayed 5 nights. Also your support desk for planning events had a very rude employee. Her name was Susan! She had no patience and was a bit rude each time we inquired about some thing to do. One night she was about 10 minutes from leaving and she made it clear that she really had no time to assist us. She wanted to go home now she said. We just wanted some advise on where to go for dinner. I told the front desk and they said she is contracted out from another company? Shes a bad rep for your company.

Longtime Diamond member here, and honestly — this hotel is in rough shape. I stayed in 2017 when it was lovely, but now it feels run-down and neglected. This time we stayed as a family, a group of six people across four rooms for over a week. The carpets smell of mildew, common areas are dirty (don’t look in the corners), and everything needs a serious refresh. Our first room reeked of mold/mildew and had a broken deadbolt on the door. After hours of waiting past midnight, we were finally moved to a different floor — but only to a room with two queen beds instead of the king we paid for. Other family members’ rooms had inconsistent housekeeping, and one hallway had a flattened dead gecko in the carpet that stayed there for days. Food is mediocre at best. The buffet is gone; breakfast is à la carte and hit or miss. Most staff seemed disengaged except for Clint (or Cliff?) at the front desk (tall man with white hair) — he was fantastic. Give that man a raise! Pros: decent pool, nice tiki bar, small public beach, close to the airport, and cheap price. Cons: mildew smell, old carpets, poor housekeeping, “resort fee” with barely any amenities (aka 1 towel per person and water each day), and limited food options. Sadly, this is my fourth disappointing Hilton in six months. It’s NOT a resort — just an aging hotel that badly needs renovation. Would not stay again.

They accepted pets

The young woman who checked us in was not pleasant

Everything

Everything

Before booking our first Kaua’i island trip I did a lot of research. Talk about a perfect location! Do not let the reviews about the rooms and grounds make you change from staying here. We had an amazing stay. Rooms we clean, the staff/people were wonderful, the tiki bar was so convenient and had yummy Mai Tai’s. The views and pools are great as well! Our favorite thing about our stay had to be Curt at the front desk and lobby. You talk about a funny guy and extremely helpful for any question, joke, or guidance you may need for the island. He made our trip so fun and we would look for him any chance we could just to talk to him! He will be your new BFF for sure, we promise!! Thank you, Curt! We will be back to visit for sure!

Ubicación

El precio muy alto para el tipo de hotel. Todas las instalaciones a oscuras.

The beach view

Little dirty, seen a couple roaches.. but not to bad

Beautiful grounds, clean and comfortable rooms, great Tiki Bar and friendly staff. Guest laundry was a plus. Great location near a family friendly swimming beach and park for kids.

Pool isn't as large as photos show, open late and near Tiki Bar. But hard to get to from cottages. Pillows weren't to pur liking(feather) and were very flat, but we bought some from nearby store to get us through.

We stayed here one night during our vacation. We booked it online and upon check-in we were charged $25 additional for parking in their parking lot. And then were charged an additional $25 resort fee. It left a very bad impression because we were not informed of the additional fees when booking. They would be better off Increasing their nightly rate instead of charging guest additional fees that they do not make known at time of booking. The room was spacious and very nice. However, because of the fees, I would not recommend this hotel.