Hilton Garden Inn Kauai Wailua Bay, HI

The ambiance The views Tiki bar Beach access

Pool towel allotments.. one per person No clock radio in room

DO NOT STAY HERE .... I had this Hilton double charge my account on Thanksgiving day from a mistake, I was hung up on , had NO Aloha whatsoever... But it seems many others here have had the same service.... Hopefully someone from there parent company goes thru all the terrible reviews here and elsewhere and changes management and staff!!.

The hotel is poorly managed. They charge $25/day if you park your car in their lot. Rooms are infested with roaches. I have a guy walked to me and told me that he has another week booked by they are checking out because of roaches in the room.

Public park in front of the hotel’s waterfront. Parking was only $20 per night.

Very loud air conditioning unit. Sounded like a semi truck running. We had to turn off and sleep in a warm stuffy room. Hotel was fully booked so we couldn’t move to another room. Avoid room 2119. Carpet was also worn and had a sharp staple sticking up. Hotel gave us two towels to cover the floor. Hot tub was not working.

I should have read the negative reviews of this hotel before I booked. Our room was never cleaned our entire stay, no hot water for hours, flying pest, a window cleaner poured dirty water into our room, and a filthy room with rusted equipment. But worst of all, it was the complete disregard by the employees. None of the management returned my calls and messages including Amy, Jennifer & Marc. The stay was terrible from the beginning with I contacted the hotel during the shutdown to see what woukd happen if my flight was cancelled or delayed. No one replied. It was the wirst experience ever.

Die Anlage ist sehr schön gestaltet und wirkt gepflegt und einladend. Unser Bungalow war geschmackvoll und gemütlich eingerichtet, sodass man sich sofort wohlfühlt. Vom Bungalow aus hat man einen schönen Blick in den Garten, hinter dem direkt das Meer beginnt. Auch der Strand direkt am Hotel ist wirklich schön und jederzeit gut erreichbar. Eine schöne Bar direkt am Meer rundet das Angebot ab – die Lage ist traumhaft, allerdings sind die Preise etwas hoch.

Insgesamt ist das Hotel – wie viele Unterkünfte auf Kauai – ziemlich teuer. Das Frühstück war in Ordnung, aber nichts Besonderes und eher typisch amerikanisch. Zudem mussten wir am Ende unerwartet viel für den Parkplatz bezahlen, was im Voraus nicht ganz klar kommuniziert wurde. Das Preis-Leistungs-Verhältnis ist insgesamt okay: ein sehr schönes Hotel, aber leider auch entsprechend kostspielig.