Hilton Garden Inn Kauai Wailua Bay, HI

Location - less than 10 minutes from Lihue airport in Kauai, on the beach front.

The room and facilities feel outdated, and there's a mold odor. I found the front desk staff not helpful. They did not even have a toothbrush, and I had not heard a simple, courteous word from her. The booked room type was not available. We were reassigned to a 'cottage,' where the mini kitchen had a clogged sink. There were no cups, plates, or utensils. The A/C unit in the bedroom did not work. This hotel needs major renovation to catch up to the rest of the industry standard. Definitely the worst Hilton hotel that I have ever stayed.

The location on the shore was superb. Very attractive.

I slipped in the shower: no mat, grab bar was poorly located (should have been closer to the entrance rather than against the far wall). It's a good thing that I was able to prevent a fall.

Location, staff.

price for quality of room. Our room had damaged walls, the patio door was very difficult to open and close.

Beautiful. Close to beach and a park. Clean. Good food.

I was a little unsure about staying here after reading the reviews. Front desk was helpful and Jaki was so nice after we had a long day to check us in. We stayed for 2 nights room 1303 top floor king bed, and it was so relaxing. The rooms are outdated but clean. That's why I have it a 4 star rating. There’s not many options for dining just the tiki bar which was fun with beautiful views of the ocean. I wish I could remember the servers name but she a great! They didn't have poke nachos on the menu but she made it happen for us! Breakfast was yummy as we ate both mornings in the hotel. Serena was our sever and very attentive with a smile! The staff are so nice and welcoming! What was surprising was the views right out back...beautiful ocean just steps away!

everything was great.

nothing

Our stay was delightful! I booked it because it was close to the airport. To my surprise it was a full service resort with beautiful beach, entertainment, shopping and more!

I think we had the best room in the hotel so my review on that reason alone would be 5 stars. Beach and pool views with easy walk out, etc. The lobby was lovely and active with musicians, craft fair and Olympics going on on big screen tvs. Nice. However I would not recommend using any if their conceirge desk services. It had a disrespectful, humiliating interaction with conceirge person. I asked to speak to management about and they said conceirge rents out the space. They gave me name of group but very difficult to actually contact live person to share feedback. No one should be treated like I was as a visiting guest. Shame. Plenty of other sources to book excursions and discover local highlights. Avoid this hotel conceirge services. Safe travels