Hilton Garden Inn Kauai Wailua Bay, HI

Hotel needs updating, stayed in main hotel 2 nights and cottage 3 .Cottage. Cottage was very dated and in need of many repairs, updates. Property is located next to sewage plant and smell never went away. Could not sit outside because of odor. Stay was friendly enough. Very disappointing stay.

The views of the beach were nice and the accommodations.

It did not meet high standards for cleanliness. The shower was not clean and there were dead bugs inside. It was quite dusty and triggered my allergies as well.

THE most UNcomfortable beds ever!! The hotel itself is conveniently located and the grounds are beautifully situated on the bay, the staff is attentive and super friendly and breakfast was pretty good but, after 5 nights of fighting for sleep and comfort, none of that matters! Instead of the much needed rest & relaxation I came to Hawaii for, I have new pains in my hips and lower back. I expected better from a Hilton property!

Food was great and good location easy to get to the beach

Pools were cold

As a Hilton guest for over 10 years, this was the most disappointing stay I’ve experienced. The room had a noticeable damp, musty odor and did not feel fresh or comfortable. Housekeeping was inconsistent throughout our stay — trash and used dishes were often left behind, and fresh towels were not regularly replenished. Service was also below expectations. Interactions at the front desk and breakfast café felt unwelcoming, and the included breakfast was very limited, with items frequently missing from what was advertised. The most frustrating experience happened on our last day. After checking out in the morning, we returned around 2 PM following an ATV excursion, completely covered in mud, and asked if there was a hospitality room available for a quick rinse before our flight. We were told there was no option and no availability. In many years of travel with Hilton and other brands, we have never encountered a situation where no basic accommodation could be offered to guests in this condition. This stay did not reflect the level of service, cleanliness, or hospitality I associate with the Hilton brand. I am sharing this feedback in hopes that management reviews these concerns and takes steps to improve the guest experience for future visitors.

La piscina caliente La localización

Pocas personas atendiendo en la recepción Las habitaciones no estaban hechas dos días, hubo que reclamar para que las hicieran No había jabón en el baño En la habitación de mis hijos habían cucarachas El desayuno era malo, se demoraban y los platos no eran ricos

RUDE MANAGER. SLOW SERVICE. Stayed for our last night to easily fly home. Arrived at 3 pm (standard check in time) to check in, forced to wait over an hour for rooms to be cleaned. Requested help, treated very rudely by manager. When finally given keys, they did not work and had to go back to desk. Escalated situation to corporate, no help. Very disappointed.

Easy walk into Kapa’a for dining and to get bus. The rooms and building are a bit dated but clean.

When I made the reservation, I had no idea the beach was so close right behind us! It was absolutely gorgeous!

I would have liked the breakfast to start being served earlier. We had tours scheduled that we had to be at early, so we ate breakfast that we had bought at a local market in our room, so didn't get to experience the breakfast.