Hilton Garden Inn Kauai Wailua Bay, HI

The property is beautiful! The Tiki Bar staff were wonderful! Overall the staff did a decent job. Our first room smelled of mildew, had UBC ports that did not work, fixtures in bathroom would come off in your hands. We upgraded to the Cottages after two nights, only one of the AC units worked properly. Thought as Diamond member upgrade would have been free, but was charged. Went to slap a bug on wall in bathroom and put a hole in the wall, drywall repair was just taped & painted from previous issue. Sewage plant next door when wind blew our was was sickening. The person in charge of maintenance should be fired. Caulking job was not done properly around tubs. Pool not heated. They had pest control spray while we were there, bugs were still an issue inside two days later

Staff was friendly and responsive to requests. Location is excellent with beach, cove, snorkeling & park on the back of hotel property.

Interiors have been updated but shows some wear and tear. It could use a little more tlc.

The view was amazing! The room was clean upon check in.

So the jacuzzi was on maintenance. There was no sign of it. The pool was dirty and cold. Ice machine was broken. The keys were glitching. The lock ran out of battery. Staff was impatient. Very disappointed. Fix those things before charge 300$ per night.

Very unprofessional staff and verry rude upon arrival, also on check out recepcion lady wanted to charge resort fee which was included in our prepeyed reservation. I showed her proove of pazement and details what is included, but was not enough. So i have to take time to insist and insist so there was a line of other clients after me waiting and finnaly when she saw i have a clear not to give up, she said, ok.... Avoid this hotel!!!

Met some great people. Kalua sandwich at the Tiki bar was tasty.

Hot tub out of service. The room the front desk first assigned me (2204) was occupied when I opened the door - kids clothes on the floor and someone in the shower. Told the front desk and they looked confused.

I could have my dog

They charged me a deposit that wasn't returned

The location and amenities.

The parking fee and the charged me 100 for incidentals but never explained me the charges.

It was right on the beach

N/a

Breakfast w/room was nice as was staff. Bellman Clay was a pleasure to meet and very helpful. The Mamas……..restaurant out by the pool was terrible with an unfriendly staff. The food and drinks were very low quality for the price.

Maid service was understaffed and didn’t get to our room until after we had been gone 6-7 hours, very inconvenient. We were there a week and it happened 4 times. Also, saw cockroaches in the bathroom.

Was affordable.

The margaritas were not good.