Extended Stay America Suites - Indianapolis - Airport - W Southern Ave

Had 2 nights of fire alarms going off!!

The front desk lady was nice enough

Walked past staff smoking at the front door, the place smelled of nothing but weed. The check in process was ok, after staff member came in. She explained everything, was very engaging and nice. We went to the room, the main door would only close if pushed very firmly, l used my shoulder as a normal nudge wasn't doing the job. The room was very cold and the heat didn't kick in while we were there. No bedding for the pulled out sofa bed, very thin bedding provided on the other beds. The place is run down which isn't a big deal to me until I went into the bathroom. Wow, I am far from a clean freak but the bottom of the tub was very dirty, dark grey as if it hadn't been cleaned in months. The walls were covered with mold and general grim, I honestly couldn't convince myself to have a shower it was so bad. The TV didn't work on any channel for more than a minute. After being there for 30 minutes or so we decided to leave. I encourage you to look elsewhere.

Checked in at 5 PM. No front desk clerk. Stood there for 10 minutes. Got to our room. No sheets or comforter on bed. Went back to front desk and was supposedly upgraded for free. Get to new room and there is no couch in the living area. Front desk says there are couches in some room, not in others? So what were we upgraded to? Room was dirty and neither TV remotes worked. Property was filthy, noisy, and smelled like weed.

They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…

Trap hotel

Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.

Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.