Extended Stay America Suites - Indianapolis - Airport - W Southern Ave

This was hands down the worst hotel i have ever stayed in. My room was disgusting. My shower didn't work. They over booked the hotel so they were not able to give me another room. On top of this they couldn't get any of the key cards in the hotel to work. I feel like can't trust hotels.com moving forward after this

I was given the wrong room at first. Then the room I was given had a broken deadbolt lock, there was a washcloth on the floor on the other side of the bed, so it clearly had not been cleaned properly, the bath tub was cracked, the water pressure was non-existent, and the room and the entire hallway smelled like mold and mildew.

They over booked the rooms so i did not het the room i reserved. The room was nast, the mattress inside the pullout couch look as if someone ha been murdered on it. The towels in the bathroom had stains on them, the shower had mold. They acted as if was a huge inconvenience when wes asked for a roll of toilet paper. The grab and go coffee and breakfast was crap coffee amd a couple of muffins and not wnuff for all guests. It took an hour to check in because they did not jage rooms ready.

The property was very noisy, thin walls with people slamming doors at 2AM or kids yelling in the corridors at 7AM. Breakfast was inexistent. We were supposed to have breakfast included but there was no food, no juice, just drip coffee and hot water with a couple of tea bags available.

Our stay started with waiting the desk for almost ten minutes for someone to register us. They were folding laundry. Our room was in need of many repairs and cleaning as the photos show. The curtains wouldn’t stay shut. Air conditioning wasn’t cooling well. The beds were comfortable, but the tv was in the other room where only one chair was provided for viewing. We had to move the dresser and spin the tv around to watch it from the bedroom. The breakfast was terrible. Only watered down coffee, tea bags and hot chocolate packs. Only three packaged muffins were laid out for food.

Bed was uncomfortable and the ac kept leaking water all over the floor

Seriously this stay was awful- and I don’t really know what I need to do to get this made right. At check in, I stood there waiting for 15 minutes because the system wasn’t working. The room was seriously atrocious. Missing cupboard doors, trim falling off, nail polish painted on multiple doors, dirty sheets. Such low water pressure nothing would come out of the shower. Just drops out of the tub faucet. And seriously the bathroom was disgusting. The staff told us they didn’t have replacement sheets, and no rooms around to move us to, and that nothing could be done about the shower. They told us management was there so they couldn’t do anything for us at all- including anything financial. The coffee was out at breakfast, and the list the breakfast included was not accurate. Just muffins and an empty coffee canister. This was rough. I stayed in a hotel room as a family of five with three tired kids- and none of us could shower or bath after a busy travel day. Who do I need to talk to make this right?

The desk clerk

First room smelled like an ash tray The next 2 rooms had water on the floor The room we ended up with had no pull out couch and the shower was not clean

Old rusted tub and water through out the floor from the ac or busted pipe

I didn’t get what I ordered the place stinked nothing worked breakfast was black water down coffee with no cream and cheap muffins and it’s part homeless shelter