Extended Stay America Suites - Columbia - Columbia Corporate Park

Needs some updating, but was clean

Ridiculous customer service. Booked 1 king + pullout couch for my wife, daughter and myself. Arrived 3pm to no bedding in room for pullout. Went to front desk and requested bedding, and was told it would be brought to the room. Left property, returned at midnight... still no bedding. Went to front desk and was handed a fitted sheet and a blanket, but was told they were "out of pillows". (Apparently they were out of top sheets too?) THEN... went back to room, and toilet is clogged. Called front desk and was told to "come down and get a plunger". (Fix your own toilet at a hotel?!?!?) Went to front desk, and nobody was there, even though they knew I was on my way down! Tapped on glass for probably 5 minutes before staff returned to desk and handed me a plunger. 3 people book a room, and you don't provide bedding for 3? You assure someone there will be bedding and 9 hours later there's still none? And then you make the guest come get it? How does a hotel not have enough bedding for the beds that they have? Cleaning staff doesn't flush the toilet between guests to make sure it's working? Guest then has to come get the plunger and do it himself? Guest tells you they're on their way to the desk, and that's when you decide to go to the bathroom? Not a single apology from anyone for any of this? Again: Ridiculous customer service.

Easy drive to concert venue and food locations

ROACHES all over the kitchen and bathroom. Shower unusable - stains on the floor and bed. Hallway and room was extremely smelly - like moist feet. FOR $200 A NIGHT - Showed staff the videos and photos of the roaches and only took $100 of the stay.

I booked this hotel last minute after my daughter and her friend had been at the ballfield all day, and we had to be back early in the morning. When walking in the 1st floor it smelled like cigarette smoke. The 1st room we checked into was dirty, pull out couch bed sheet was dirty/stained, used soap was left in the shower, and a cockroach was on the wall. We went to the front desk and got another room. The hotel needs to be updated in general. Our floor was sticky, the kids were grossed out, but at this time it was late and we sucked it up. For the amount I spent I wish I would have stayed somewhere else.

Unfortunately, there was nothing I liked about this hotel. I ended my stay early due to the inadequacy of this hotel.

The establishment was not clean. The accommodations were not as described the staff was unhelpful.

It is safe and convenient.

Remote didn't work...!!!

I like the concept of extended stay locations because the rooms are spacious and include a living room and kitchen.

It seems like every extended stay property is not kept up well. While the lobbies are always nice and updated, the rooms themselves are need of some TLC. I’ve also noticed at more than one location, that they try to sell a once smoking room as a non-smoking. You can’t get rid of the smell even with replacing the carpet and a fresh coat of paint.

This hotel was booked last minute and it was adequate overall. The lobby area was clean and the reservation process was smooth. The room was fairly clean but outdated. You'll need to request dishes and utensils from the front desk. The downside was that there was no hot water or water pressure in the shower. We had to use a local gym for showers and it was inconvenient. But overall, it's solid but no frills

Friendly staff, clean room

Room was in terrible shape, outdated, rusty hole in the tub, unpainted patches in the wall, bathroom door was damaged and could not be shut at all, bed was hard and not comfortable. Extended stay facilities usually have a little store for microwave meals and other things like that but not this place.