Quality Inn & Suites Palm Island Indoor Waterpark

very rundown property there are homeless people hanging out and lots of people partying and smoking pot in the parking lot. I didn’t feel safe there but if you get like a half a mile away towards town it’s actually nice. I would never stay here again. They didn’t even put toilet paper in the bathroom

Not sure if in transition or ownership/renovations, but evidence of active drug use(by odors and direct observation) and possible long term living arrangements for some. Nice area and better options close by. Would not stay as a single female.

I called day before to just double check my reservation. When called was told I could come anytime 12 to whenever for check in because my rooms was already ready for us. When we got there and got our room keys we went to the rooms and both rooms was dirty not even cleaned from last person there. Then had to wait 30 with 4 kids and 6 adults. For 30 mins for them to get us new rooms. Got the new room at least they was clean. But the facility it’s self was not well kept the sink counter was break hanging off wall like someone jumped on it and there was what looked like rust stains around the bath top. No toilet paper holder. And to top it off there was two roaches we found out side our room door. So no not a great stay %100 don’t recommend.

Tv phone and clock radio did not work. Furnature including the broken lamps were a disgrace. Told front desk about it they did nothing . Room wasn't cleaned. Linens were not changed. Side entrance door had broken glass. The website said it had a restaurant bar and gift shop none of which existed Waterpark was dirty. Management doesn't care. I won't ever stay at a quality inn again

This property needs major upgrading. The door we used did not lock in the evening. The bathroom had rust and dirt. I would not recommend it to anyone there are better choices in the area.

Clean and staffs are accommodating and friendly.

It was close to the casino

Room smelled of chemicals and that’s about the amount of cleaning I believe was done. there were no safety covers on outlets it looked like the one bed that we didn’t use was never changed because the amount of wrinkles in the sheets compared to the other. Elevator looked like it went through a war its self. Staff was friendly but that’s about it.

The sink was cracked, toilet seat not the right size for the toilet, lots of holes in the walls etc.

Dirty, used items in bathroom, peeling wallpaper, filthy carpets, bad smell in hallway, dust all over furniture.