Quality Inn & Suites Palm Island Indoor Waterpark

Friendly staff and convenient location, but the premises need TLC!

The staff was very nice

The breakfast was doughnuts and cereals bars with nats flying around landing on them water park iv very small and is only open 3 days the shower pressure was horrible but did stay hot and the toilets did not like the flush

The amenities that were listed were not available, and there was not an explanation as to why or if they were going to become available. I am referring to the arcade room which is the main reason we booked this particular hotel. We found two cockroaches in our room in two different areas. One was above one of the beds on the wall and the other was found in the bathtub. This was absolutely disgusting. Not to mention, the floors had not been vacuumed prior to us staying as there was hair, crumbs and wrappers everywhere. We were concerned of the condition of the room and when we reported it, nothing was done about our displeasure. We were very disturbed and disgusted by this hotel. And unhappy with the service after receiving a complaint.

The room was terrible! Leaky air conditioner made the carpet all wet in that corner of the room. Privacy curtains were pulled down partly making it impossible to close without propping a chair up against them and pulling them closed with my hair clip. There was also a big indentation with huge cracks in the outside wall that looked like a car had hit the outside wall. When I told the person at the desk that they shouldn't rent out that room because there may soon be mold starting due to the water problem and people shouldn't have to makeshift the curtains in order to have privacy she just said "Oh I'm sorry you were unhappy with your stay, I guess that is why we are renovating the whole place, so come back next year." Will never stay at a Quality Inn again if they are willing to rent out a room like that even for a night. TERRIBLE!

Needs a total rehab. The hallways smelled and the rooms are in rough shape.

The room was large.

The hotel needs some TLC. It needs to be painted and remodeled. The curtains in our room were falling off the curtain rods. It just didn't feel homey.

Our room was ran down, bed uncomfortable. The water in the toilet ran all night. Not sure how safe the neighborhood was. The counter in the bathroom was broke, as one of the headboard. A chair that was in there looked like someone sat in it with dirty work clothes and there was glitter left on it. The beds were not very comfortable either. Will not stay again.

Good value. Most part good shape

Wall paper was peeling off the walls ac didn’t work in multiple rooms. If I wasn’t as tired as I was I would have went somewhere else. I was on the 3rd floor and we didn’t want to leave our room cause it felt unsafe

The hotel was disgusting and terrible disrepair and filthy